Manager, Planning & Dispatch

SaskEnergy; Saskatoon; On-site; CAD 94,000 - 136,000; Full time

Job summary

SaskEnergy seeks a Manager for Planning & Dispatch to oversee the provincial dispatch function, ensuring operational excellence and customer satisfaction. The role includes managing staff performance, financial control, and continuous improvement of service delivery. Candidates should have strong leadership and analytical skills, with a degree in Business Administration or related field.

Qualifications

• Six years of progressive business experience, including three years supervisory experience.
• Must have a continuing record of professional development.

Responsibilities

• Manage dispatch center performance and quality.
• Direct the activities of provincial field service staff.
• Develop and operate consistent practices for routing field service operations.

Skills

Analytical Skills

Communication

Leadership

Education

Degree or Diploma in Business Administration

Job description

SaskEnergy is seeking a qualified and motivated individual to join our team. The Manager, Planning & Dispatch is responsible for delivery of SaskEnergy’s provincial dispatch function which includes scheduling, triaging, and real-time dispatching of work to the company’s frontline operations workforce, as well as 24/7 safety service call handling. This includes regular coordination with operations and work planning groups to ensure the effective application of assigned financial and team resources to achieve operational service delivery goals.

Position Details

• Non-union - This position is permanent full time.
  
  

Key Accountabilities

• Manage dispatch center performance and quality to deliver on business unit targets and objectives for operational excellence, customer experience, and employee engagement.
• Responsible for after-hours 24/7 dispatch function, ensuring integrity of business continuity and escalation processes within the dispatch center.
• Manage staff performance and engagement, provide coaching to develop assigned staff, and ensure a link between strategic plans and employee roles and contributions.
• Direct the activities of provincial field service staff and maintain alignment of goals with the local area management responsible for direct supervision of those staff throughout the province.
• Provide direction to local area managers in terms of business priorities for field service work and capacity allocation.
• Develop and operate consistent practices to support the effective routing of field service operations to work activities in a manner that balances the organizational goals of operational excellence and customer experience.
• Maintain expertise in the capabilities of SaskEnergy’s work management application and develop recommendations as to how the organization can achieve their business objectives through effective use of the application’s capabilities.
• Deal directly with customers and SaskEnergy’s business partners to ensure daily customer commitments are met, interacting on escalations to maintain customer satisfaction.
• Work as part of a wider management team to identify opportunities, develop requirements, implement changes within the work management application, and train staff on regular system and process changes.
• Responsible for sound financial control within area of responsibility by contributing to the development of annual budgets, monitoring performance, and taking actions as appropriate.
• Other related duties as assigned.
  
  

Knowledge/Skills/Abilities

• Degree or Diploma in Business Administration or Commerce or a related field.
• Six (6) years of progressive business experience, including three (3) years supervisory experience.
• Advanced analytical skills and aptitude to solve complex business problems.
• Strong oral and written communication, organizational and interpersonal skills.
• A dynamic leader with strong influential skills to delegate duties and work expertly with employees and business partners in a fast-paced work environment.
• Ability to coach, mentor and influence employee engagement while building and maintaining effective relationships and empowering team members to succeed.
• Must have a continuing record of professional development and continuous learning.
  
  

A suitable combination of relevant education and experience may also be considered.

Additional Information

• Travel, including overnight stays away from bid headquarters, is required.
• A Class 5 Driver’s License is required.
• This job is safety sensitive, and as such, is subject to the provisions of the Drug and Alcohol Policy (Pre-Employment or Pre-Placement for Safety Sensitive Positions).
  
  

Application Instructions

• Please apply online with your cover letter and resume outlining your qualifications.
• For more information on this position, please contact Human Resources at 306-777-9091.
  
  

Closing Date

May 27, 2025

Salary Range

$94,570 - $135,617