Customer Service Representative

TD Bank; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading bank as a Customer Experience Associate, where you'll enhance customer interactions and provide tailored financial solutions. Your role will involve processing transactions and building lasting relationships with customers in a diverse and positive work environment.

Qualifications

• 1+ years of relevant experience required.
• Strong administration and organizational skills needed.

Responsibilities

• Process financial transactions as per procedures.
• Understand customer needs to recommend solutions.
• Achieve goals by promoting banking solutions.

Skills

Administration

Organizational Skills

Time Management

Communication

Education

High School diploma

Tools

MS Office

Job description

Department Overview :

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

Job Description :

Can you bring your charming self to work and make customer interactions delightful? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate.

In this role, you will :

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures.
• Understand and determine customer needs to recommend solutions specific to those needs.
• Respond and resolve customers' concerns using standard procedures.
• Achieve assigned goals and business objectives by promoting banking solutions.
• Connect personally with customers to advise them appropriately.
• Help build a positive, diverse and equitable work environment.
• Deliver quality customer experiences and recommend operational improvements.

Job Requirements :

• High School diploma and / or 1+ years of relevant experience.
• Strong administration, organizational, planning and time management skills.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook).
• A go-getter who can exercise initiative and be detail oriented.
• A dynamic communicator with established customer experience skills.

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