Educational Program Assistant - Markham Museum

City of Markham; Markham; On-site; CAD 23,000 - 32,000; Part time

Job summary

The City of Markham is seeking a part-time Museum Program Assistant to support instructors in preparing, organizing and delivering programs for children to adults, and assist with birthday parties. Hours will vary with seasons and peak periods, including evenings and weekends.

Under supervision of the Program Instructor, you will help with scheduling, participant safety, materials setup, and communication. Strong teamwork and flexibility are essential.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred.
• Standard First Aid OR CPR-C with AED certification.
• HIGH FIVE Healthy Child Development certification is required.
• Vulnerable Sector Screening (VSS) clearance required.
• Excellent verbal and written communication skills.
• Ability to work flexible hours including evenings and weekends.
• Proficiency in MS Office and Outlook.
• Valid Ontario Class G Driver's Licence is an asset.

Responsibilities

• Assist Program Instructors with preparation, organization and delivery of museum programs.
• Support scheduling and attendance tracking against the master schedule.
• Advise participants of upcoming events, changes or cancellations.
• Help ensure participant safety and manage equipment setup and cleanup.
• Provide staff support for special events as needed.
• Follow program guidelines to maintain a safe, positive learning environment.

Skills

Customer service experience

Communication

Time management

Multitasking

Flexibility

MS Office / Outlook

Education

High school diploma or equivalent

Tools

MS Office

Outlook

Database management

Job description

Department and Commission: Economic Development, Culture and Entrepreneurship, CAO Office

Vacancy Type: Temporary

Posting Date: August 18, 2026

Application: September 1, 2026

About The City Of Markham

The City of Markham is consistently ranked among Canada's top municipal employers. In 2026, the City received its sixth consecutive Canada's Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award-winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Join us and make a lasting difference!

Job Summary

Responsible for assisting Program Instructors with all aspects of preparation, organization and delivery of Museum programs for children through to adults while contributing to a positive and safe environment for all participants and peers. As well, as assisting with the delivery of Museum programmed children’s birthday parties. Be advised these hours will fluctuate depending on seasons and peak periods/events and will include evenings and weekends.

Key Duties And Responsibilities

• Under direction from a Program Instructor, assists with the preparation, organization and delivery of museum programs. According to a plan from the Program Coordinator or program instructor, will assist with specific programs while creating a fun, safe and positive learning environment. This position may assist by taking half of the class or whole group, seeking guidance from the Program Instructor or Program Coordinator on implementation of programs and activities;
• Assists Program Instructors with scheduling issues e.g. cross referencing group arrivals with master schedule and reporting participant numbers, absentees and any irregularities to the Program Coordinator;
• Under the direction of Program Instructor, advises program participants of upcoming events, program changes or cancellations;
• Helps ensures safety of program participants and raises any concerns to the program instructors
• Refers any program decisions to the Program Coordinator;
• In consultation with Program Instructors, advises Program Coordinator of any customer service issues, complaints or inquiries;
• For children's classes, checks and ensures all participant emergency and medical information is accurate on the class list and participant forms;
• Assists Program Instructors with set-up and clean-up of all equipment and supplies need for programs and birthday parties;
• As per direction from Program Instructor, checks the site, equipment and supplies to ensure they are appropriate to the activity and environment to reduce and minimize risk to other staff and participants;
• Provide staff support for special events in a variety of roles.
• Perform all other related duties as assigned

Required Skills & Competencies

• Attending or completion of high school
• Prior experience serving the public, customer service training preferred
• Current certifications in Standard First Aid OR Intermediate First Aid with CPR 'C' and AED
• HIGH FIVE Healthy Child Development is required
• Must be able to provide a clear Vulnerable Sector Screening
• Excellent verbal, interpersonal and communication skills and above average organizational and follow-up skills required
• Strong time management, multi-tasking and above average organizational and follow-up skills required
• Ability to work flexible hours including weekends
• Proficiency in MS Office, Outlook, database management, etc.
• Valid Ontario Class G Driver's License is an asset

Core Behaviours

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

Core Values

At the City of Markham, our work is guided by a shared set of core values that shape how we serve our community and support one another.

• Service Excellence: the consistent delivery of high-quality efficient and customer-centric service that exceeds expectations.
• Accountability: our obligation to be responsible and accountable for our actions, decisions and performance.
• People-Focused: putting people first.
• Trust: the confidence we place in each other to act with integrity and fairness.
• Innovation: Investing in each other and the way we deliver our programs and services.

We are looking for candidates who bring these values to life through their actions, decisions, and leadership approach.

Conditions of Employment

As a condition of employment, you will be required to provide a satisfactory Vulnerable Sector Screening (VSS) / Vulnerable Sector Check (VSC) letter.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.