eDiscovery Client Services Manager

Array Canada ULC; Canada; Ibrido; CAD 110.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

People-Focused Culture

Competitive Pay & Quarterly Incentives

Comprehensive Benefits, RRSP & Wellbe‑

Flexible Time Off & Remote Work

Professional Development & Career成长

Exposure to cutting-edge technology in

Descrizione del lavoro

Array Canada ULC is seeking an experienced eDiscovery Client Services Manager to oversee matters through the full EDRM lifecycle within RelativityOne. You will manage scope, budgets, timelines, and quality while engaging clients and coordinating with internal teams to ensure top-tier delivery.

You will lead hands-on case management, coordinate workflows, and advise clients on best practices. This role requires strong communication, strategic thinking, and a drive for continuous improvement in a

Competenze

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of progressive experience in eDiscovery project management, case management, or client services.
• Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM) or other relevant certifications preferred; ability to obtain certifications.
• Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
• Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.

Mansioni

• Manage matters across the full EDRM lifecycle with defensible, timely execution.
• Perform hands-on case management activities in RelativityOne and coordinate processing.
• Advise clients on workflow strategies and platform capabilities; communicate status and risks.
• Coordinate with internal teams to ensure alignment and seamless handoffs.
• Support service delivery KPIs and drive workflow optimization.

Conoscenze

eDiscovery

Project management

Client services

RelativityOne

Microsoft Office

Formazione

Bachelor's degree or equivalent

Strumenti

RelativityOne

Microsoft Office

Descrizione del lavoro

Job Description

Join Array and Make a Difference At Array, we are a fast-growing company committed to delivering exceptional service to our clients. We empower our employees to make a meaningful impact, take ownership of their work, and contribute to our continued success. Our collaborative and supportive culture values individual contributions, recognizes achievements, and encourages professional growth. If you're looking to work alongside industry-leading professionals and build a rewarding career in a dynamic environment, Array may be the place for you.

About the Role

The eDiscovery Client Services Manager (ECSM) is a hands-on, client-facing role responsible for managing matters throughout the full Electronic Discovery Reference Model (EDRM) lifecycle. This position combines technical case management with structured project management to ensure the successful execution of eDiscovery workflows within Array's hosting environments, including RelativityOne. The ECSM is responsible for project execution, including scoping, workflow coordination, budget management, timeline tracking, quality control, documentation, and client communication. This role partners closely with internal teams to ensure seamless project delivery and an exceptional client experience from initial intake through project completion.

Success in This Role

Consistently meet SLA, budget, quality, and timeline objectives. Maintain high levels of client satisfaction through strong engagement and service delivery. Deliver technical and project-related tasks accurately and on schedule. Identify and implement opportunities for process improvement and operational efficiency.

Responsibilities

• Project Lifecycle Management Manage matters across the full EDRM lifecycle, ensuring defensible, timely, and high-quality execution. Develop project scopes, timelines, and budgets, and monitor progress throughout the engagement. Track project status, risks, milestones, and dependencies while providing proactive updates to clients and internal stakeholders.
• Case & Technical Workflow Execution Perform hands-on case management activities, including workspace setup, data loading, processing coordination, search execution, batching, and productions within RelativityOne. Conduct quality control reviews to ensure accuracy, completeness, and defensibility of all workflows and deliverables. Troubleshoot technical and workflow issues, coordinating with internal technical teams as needed.
• Client Engagement & Communication Serve as the primary point of contact for assigned matters. Advise clients on workflow strategies, platform capabilities, and industry best practices. Communicate project status, risks, recommendations, timelines, and budget updates throughout the engagement.
• Cross-Functional Coordination Collaborate with internal Services Delivery teams to ensure alignment and successful project execution. Coordinate tasks and facilitate seamless handoffs across functional teams. Contribute feedback during post-project reviews to identify risks, process gaps, and opportunities for improvement.
• Operational Excellence & Continuous Improvement Adhere to established service levels, quality standards, and project KPIs. Maintain accurate project documentation and workflow records. Support workflow optimization initiatives, automation efforts, and adoption of platform enhancements that improve efficiency and consistency.

Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred.
• 5+ years of progressive experience in eDiscovery project management, case management, or client services.
• Relativity Certified Administrator (RCA), Relativity Certified Project Manager (RCPM), or other relevant eDiscovery certifications preferred; willingness to obtain certifications required.
• Strong hands-on experience with RelativityOne and end-to-end eDiscovery workflows.
• Proven ability to manage complex, deadline-driven client projects while balancing multiple priorities.
• Strong client-facing communication, documentation, organizational, and relationship management skills.
• Excellent analytical and problem-solving abilities with a focus on defensible, high-quality outcomes.
• Proficiency with Microsoft Office Suite.
• Experience with project management and service management platforms.
• Ability to work independently and collaboratively in a team environment.
• Flexibility to support client needs outside standard business hours when required.
• Ability to travel up to 10%.

Additional Information

This position is an active opening. Array may utilize AI-enabled tools to support portions of the recruitment process; however, AI will not be used to make employment decisions. The annual Pay range for this role is $110,000-$135,000 and is will be dependent upon the individual's location, skills, experience and qualifications. This role is also eligible for a quarterly discretionary bonus.

What We Offer

• People-Focused Culture
• Competitive Pay & Quarterly Incentives
• Comprehensive Benefits, RRSP & Wellbeing Programs
• Flexible Time Off & Remote Work Options
• Professional Development & Career Growth Opportunities
• Exposure to cutting-edge technology in the Legal Services Industry

Background Check & Work Eligibility

All persons hired will be required to complete a background check consistent with applicable law and provide proof of eligibility to work in the country of the job location. Background check results will be considered on an individualized basis in accordance with applicable fair-chance hiring requirements.

Array is a dynamic, rapidly growing legal solutions provider that is redefining the industry. Our name, Array, encapsulates both the comprehensive scope of our offerings and the assemblage of industry-leading experts that form our core. With a synergy of creativity, dedication, and seasoned experience, we craft innovative solutions that not only resolve our clients’ challenges but consistently surpass their expectations. As a forward-thinking, technology-driven organization focused on delivering innovative solutions to our clients, we pride ourselves on fostering a dynamic, collaborative environment where creativity and strategic thinking drive growth. Array specializes in the electronic discovery and data processing, managed document review, traditional services, records and subpoena services, court reporting and contract legal staffing services. We have over 500 employees and 600 legal contractors across the US, Canada and the UK. As we continue to scale, we are seeking experienced professionals to join our team and contribute to our ongoing success. Join us and be a key driver to our success!