PLUMBING INSIDE SALES 2025

Emco Corporation : Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Burnaby; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading national wholesale distributor is seeking a Customer Service Representative in Burnaby. This role involves providing exceptional customer service, supporting sales efforts, and managing customer inquiries. The ideal candidate will have strong communication skills and experience in the plumbing industry. Join a dynamic team that values innovation and customer satisfaction, with opportunities for growth and development.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Participation in pension plan

Work-life harmony

Qualifications

• Minimum 4 years of experience in customer service or counter sales.
• Ability to work in a fast-paced environment while handling multiple tasks.

Responsibilities

• Provide sales support to customers via phone, email, and in-person.
• Answer customer inquiries and generate sales leads.
• Process returns and warranty claims.

Skills

Customer Service

Communication

Relationship Building

Problem Solving

Education

Grade 12 diploma

College and/or University degree

Tools

Microsoft Office

Job description

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Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you :

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life harmony

Job Description

A Typical Day at EMCO :

• As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centers.
• You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing.
• Support will also be provided to the Outside Sales function.

Additional duties will include :

• Answer telephone calls, emails and in person questions from customers and identify their needs
• Research product for customers and provide recommendations on our assortment of product
• Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
• Grow and retain established customer base and develop new business for the Profit Centre
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Send and follow-up with request for quotes to vendors
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Support Counter Sales and Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)

Qualifications

• Grade 12 diploma or equivalent; College and / or University degree an asset
• A minimum of 4year of experience with customer service or counter sales in the plumbing industry
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Able to learn how to operate material handling equipment
• Please insert any additional qualifications that are required for the position
• Ability to work well in a supportive team-based environment
• Strong work ethic and high regard to customer service

Additional Information

• Plumbing and heating product knowledge.
• Salary Range : $40,000 - $50,000"

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Wholesale

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