CCR-Care Coordinator

pt Health; Kamloops; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading health company is seeking a Care Coordinator to enhance relationships with patients and staff. This part-time role involves administrative support, patient intake, and appointment scheduling, ensuring excellent customer service. Ideal candidates will have a High School Diploma and strong organizational skills, contributing to a welcoming clinic environment.

Qualifications

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• Strong computer and data entry skills.

Responsibilities

• Answer telephone calls and greet patients upon arrival.
• Coordinate scheduling of patient appointments.
• Collect payment at the time of service.

Skills

Customer service skills

Organizational skills

Verbal communication skills

Written communication skills

Data entry skills

Education

High School Diploma or equivalent

Job description

Position Type : Part Time

Anticipated Work Schedule

Monday 3pm - 7pm
Tuesday 12 pm - 6 pm
Wednesday 3pm - 7pm
Thursday 10 pm - 4 pm (potential to be 12-6)

Hours may vary based on business needs.

The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all patients, team members, and external customers.

The Care Coordinator handles all aspects of patient intake, data entry, answering phones, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate detailed and accurate intake of information during the patient's first visit and throughout their treatment plan.
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
• Coordinate scheduling of patient appointments and maintain the patient’s medical records.
• Collect payment at the time of service.
• Track coverage for all funding streams to ensure approval.
• Complete data entry and billing.
• Coordinate courier packages (incoming and outgoing) and process incoming and outgoing emails, mail, and faxes.
• Provide administrative support to the Care Coordinator Manager and Clinic Director.

Qualifications & Core Competencies

• High School Diploma, G.E.D., or equivalent.
• Excellent customer service skills and telephone etiquette.
• High degree of organizational skills with the ability to prioritize and multi-task.
• Excellent verbal and written communication and interpersonal skills.
• Strong computer and data entry skills.
• Flexible and adaptable to change.
• Experience in a Physiotherapy clinic is an asset.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including those who identify as members of employment equity groups such as Indigenous peoples, newcomers to Canada, women, and visible minorities.

Accommodation

Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Please email us at talent at [domain].

Visit and apply today! Create a job alert for this search.