Customer Success Specialist

Visualping; Vancouver; Remote; CAD 40,000 - 70,000; Full time

Job summary

Join a rapidly growing start-up in Vancouver as a Junior Customer Success Specialist. In this role, you'll engage with clients to maximize their use of an innovative online service, develop strategic success plans, and advocate for customer needs. Enjoy a remote-friendly environment with flexible hours, professional development opportunities, and a chance to grow within a dynamic team.

Benefits

Remote-friendly environment

Flexible hours

Paid personal wellness days

$700 Work from home allowance

Team events and retreats

Qualifications

• Strong communication skills and a customer-focused mindset are essential.
• Detail-oriented with strong analytical and problem-solving abilities.

Responsibilities

• Assist in managing a portfolio of mid-market and SMB customers.
• Develop strategic success plans to maximize customer value.
• Onboard new enterprise customers and advocate for their needs.

Skills

Oral Communication Skills

Analytical Skills

Problem Solving

Customer Relationship Management

mySQL Database Queries

Job description

An exciting opportunity awaits at a rapidly growing start-up in Vancouver, where you will become a Junior Customer Success Specialist. In this role, you'll be at the forefront of customer engagement, helping clients maximize their use of an innovative online service. Your strategic thinking and customer-focused approach will empower you to build strong relationships and advocate for clients' needs. With a remote-friendly environment and a commitment to professional development, this position offers the chance to grow within a dynamic team. Join us and be part of a mission to enhance user experiences across diverse industries!

Remote-friendly environment

Flexible hours

Paid personal wellness days

$700 Work from home allowance

Team events and retreats

Qualifications

• Strong communication skills and a customer-focused mindset are essential.
• Detail-oriented with strong analytical and problem-solving abilities.

Responsibilities

• Assist in managing a portfolio of mid-market and SMB customers.
• Develop strategic success plans to maximize customer value.
• Onboard new enterprise customers and advocate for their needs.

Skills

Oral Communication Skills

Analytical Skills

Problem Solving

MySQL Database Queries

Customer Relationship Management

Get AI-powered advice on this job and more exclusive features.

With more than 1.5 million users across 195 countries and customers in 85% of Fortune 500 companies, Visualping is one of the fastest growing start-ups in Vancouver. We were nominated as best start-up in Vancouver by BCTECH, top 10 start-up by New Ventures BC and won the best Canadian start-up award by Harvard Business School.

Visualping is a simple online service that alerts users when something important changes in any page. From consumers tracking an out of stock to hedge funds teams tracking big data changes, our use cases are so vast that we aim at being an indispensable daily service for 3 billion internet users.

We closed an $8 million seed round with Fuse Ventures, Mistral Ventures and N49P and will be doubling our team size this year. As we are Freemium SaaS B2C and B2B operating in the Robotic Process Automation space, the fastest growing enterprise market, we offer an incredibly rich experience for all team members participating in the company’s development.

You will be joining at the perfect juncture where the small size of the team will allow you to take future leadership positions as the team grows and the potential value of the stock options is at its maximum range.

About the role

We are looking for a customer-focused, highly energetic, and eager individual to join our team as a Junior Customer Success Specialist, responsible for assisting in managing a portfolio of our mid-market and SMB customers.

This role will have accountability for understanding the customer's core value outcomes and developing a strategic success plan to help facilitate the change to maximize the value they achieve. You will be able to think strategically and execute tactically.

The ideal candidate will be customer-focused, detail oriented, articulate and credible with the ability to prescribe the key strategies of successful change within an organization.

A typical week

• You will provide customers with best practices on how to use Visualping to accomplish their business goals.
• You will develop new and existing relationships across your customers to ensure we've strengthened our partnership and created new advocates.
• You will work cross functionally with our Solutions Architects and Sales team to ensure we're delivering a great experience to the customer and are leveraging resources appropriately.
• You will offer strategies for successful change management for your customers to adopt the new habit of Visualping.
• Develop an extensive working knowledge of Visualping products, services, and best practices. Be the trusted partner for customers at scale on use-case and product functionality.
• Advocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests.
• Onboard new enterprise customers onto Visualping; Partner with our cross functional team to implement Visualping's AI features on behalf of our enterprise customers.

What you’ll bring

• Strong oral and written communication skills.
• Organized with exceptional follow through.
• Confidence and comfortable with customers.
• Command of mySQL database queries.
• You have strong analytical skills.
• You are a detailed oriented problem solver.

What we offer

• A remote-friendly environment with flexible hours with the option to work from our Vancouver office.
• 5 paid personal wellness days (sick days, moving days, personal days, etc.).
• $700 Work from home equipment and furniture allowance.
• Team events, off-sites, retreats, professional development and ongoing learning.

We welcome everyone to apply

We celebrate everyone and their multiple identities. We believe that a wealth of diverse experience allows us to make better decisions together and inspires innovation so that we can better serve our customers and community. Our goal is for everyone working at Visualping to feel deeply connected to their team through mutual value, respect, and understanding.

Seniority level

Entry level

Employment type

Full-time

Information Services

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Customer Success Specialist (Tech Startup)

Only for registered members

Remote

CAD 50,000 - 70,000

2 days ago Be an early applicant

Customer Success Specialist

Only for registered members

Remote

CAD 40,000 - 60,000

5 days ago Be an early applicant

Bilingual Customer Success Specialist

Only for registered members

Montreal

Remote

CAD 75,000 - 85,000

6 days ago Be an early applicant

Bilingual Customer Success Specialist

Only for registered members

Toronto

Remote

CAD 55,000 - 75,000

4 days ago Be an early applicant

Customer Success Coordinator

Only for registered members

Remote

CAD 55,000 - 65,000

4 days ago Be an early applicant

Everything you need to land your dream job without the hard work!

Get unlimited access to our entire archive of expert job-seeker content – because you deserve endless opportunities, interviews, and offers!

JobLeaders have been hired by

Try Jobleads and get a free confidential resume review

See how JobLeads helped real job seekers land their dream roles – with expert recruiters, AI-powered resumes, and smarter job matches!