Customer Service Representative

Randstad Canada; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

Randstad Canada is seeking Bilingual Customer Service Coordinators in Ottawa. This role involves providing exceptional customer service over the phone and via email, with a focus on problem-solving and organizational skills. Candidates must be bilingual in French and English and have prior customer service experience. The position offers a competitive hourly wage and a supportive work environment.

Benefits

Accessible by public transit

Team-oriented environment

Great location close to restaurants and cafés

Qualifications

• Bilingual in French and English is mandatory.
• Customer service experience, preferably in a call center.
• High attention to detail and professionalism under pressure.

Responsibilities

• Provide relocation policy advice to customers through scheduled planning sessions.
• Assist clients with solving complex problems.
• Effectively manage your time in a fast-paced environment.

Skills

Bilingual French and English

Customer service experience

Problem solving

Interpersonal skills

Organizational skills

Job description

Do you love to plan and have strong organizational skills? Do you have experience working in a call center or other high volume customer service role? Are you looking for an opportunity for development and growth? Then we might just have the role you’ve been looking for!

We are looking for Bilingual Customer Service Coordinators to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!

Please note that you must be in Ottawa to be eligible for this role!

Advantages

• 20 - $22 / hour
• Monday-Friday work week
• Must be available during hours of work between 8am-8pm
• Accessible by public transit (parking not available)
• Great location close to restaurants and café's
• Team oriented environment

Responsibilities

• Provide relocation policy advice to customers through scheduled planning sessions
• Take and make calls in a tactful manner - hold 30 mins planning session calls
• Assist clients with solving complex problems
• Review files and make suggestions for future claims or projects
• Record detailed notes for each planning session in profiles for future review
• Effectively manage your time while working in a fast-paced environment

Qualifications

• Bilingual French and English is mandatory
• Must have customer service experience (preferably in a call centre environment)
• Background in relocation services is considered an asset
• High attention to detail and ability to maintain professionalism under pressure
• Love problem solving
• Good interpersonal and communication skills
• Strong organizational skills
• Must be able to obtain a government security clearance (reliability)

Summary

Please apply by :

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

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Customer Service Representative • Ottawa, Ontario, CA