Station service attendants/Counter sales agents

VIA Rail Canada; London; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in transportation is seeking enthusiastic Station Service Attendants/Counter Sales Agents to join its team in London. This role involves providing exceptional customer service by assisting passengers, verifying tickets, and ensuring a safe and welcoming environment. With a commitment to sustainable mobility, the company offers a competitive salary and benefits package, along with a dynamic work environment that values teamwork and excellence. Join a dedicated team that is passionate about enhancing travel experiences for Canadians and be part of a transformative journey in the transportation sector.

Benefits

Competitive Salary

Benefits Package

Teamwork Environment

Diversity and Inclusion Commitment

Qualifications

• Strong communication skills in English and French with a friendly smile.
• At least one year of customer service experience required.

Responsibilities

• Verifying tickets and assisting passengers with special needs.
• Handling baggage and making announcements regarding train schedules.

Skills

Communication Skills

Customer Service

Bilingual (English and French)

Physical Ability

Education

High School Diploma

Tools

Motorized Vehicle Operation

Job description

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvements, we’re building the future of transportation in Canada. Working for VIA Rail means being part of a collective effort in sustainable mobility.

VIA Rail Canada Inc. is currently seeking Station Service Attendants/Counter Sales Agents to work in London (and occasionally Windsor).

Your idea of excellent customer service involves warmly greeting people and addressing their needs with diligence, efficiency, and heartfelt appreciation. We share this belief and have built our reputation on providing excellent service in a safe and secure environment.

You will guide passengers in the station or on the platform and will be responsible for:

• Verifying tickets
• Making announcements and providing information on train arrivals, departures, and delays
• Assisting passengers with special needs
• Performing general janitorial duties in and outside the station

Additional responsibilities include:

• Handling baggage, packages, or other items such as sports equipment
• Working outdoors in all weather conditions
• Operating a motorized vehicle in narrow areas
• Loading supplies onto the train

Some Important Details About The Job

Work Location: London and occasionally Windsor

Schedule:

• Variable schedule including weekends and holidays (minimum 20 hours guaranteed)
• Shifts between 4 and 10 hours, starting as early as 6:30 am and ending as late as 11:00 pm (subject to train delays)
• Layoffs during low season

Salary: $25.89/h to $29.99/h

Training: Starting June 23, 2025

Qualifications

• Strong communication skills in English and French with a friendly smile
• High School Diploma
• At least one year of customer service experience
• Valid driver’s license
• Physical ability to handle items weighing up to 23kg repeatedly

Enjoy a competitive salary and benefits package in a safe work environment. Join a team committed to teamwork and excellence in customer service.

Come aboard and apply now!

VIA Rail is proud to be an employment equity employer, committed to diversity and inclusion. We strive to remove barriers and provide accessible, equitable opportunities for all. If you require assistance during the recruitment process, please let us know. All information regarding accessibility requests will be kept confidential.

Only those selected for an interview will be contacted.

Join our 3,000 employees in providing Canadians with a safe, accessible, and environmentally sustainable travel option!