Branch Floater - Temporary Contract - Toronto/GTA - Various Locations

Brightvision Capital Partners, LLC; Greater Toronto Area; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein aufstrebendes Unternehmen sucht einen motivierten Branch Floater, der in verschiedenen Standorten im Greater Toronto Area arbeitet. In dieser spannenden Rolle sind Sie der erste Kontakt für Kunden und gewährleisten die Einhaltung von Zollvorschriften. Sie werden für die Organisation und den reibungslosen Ablauf der Sendungsbearbeitung verantwortlich sein, während Sie gleichzeitig ein hervorragendes Kundenerlebnis bieten. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben, ist dies die perfekte Gelegenheit, sich in einem dynamischen Umfeld weiterzuentwickeln. Nutzen Sie die Chance, Teil eines innovativen Unternehmens zu werden, das die Grenzen des E-Commerce neu definiert.

Qualifications

• Erfahrung im Kundenservice und in der Einhaltung von Vorschriften.
• Fähigkeit zur Organisation und zum Multitasking in einem dynamischen Umfeld.

Responsibilities

• Begrüßung der Kunden und Gewährleistung der Einhaltung von Vorschriften.
• Verarbeitung und Sortierung von Sendungen mit Genauigkeit.
• Unterstützung des Teams bei der Einhaltung von Sicherheitsrichtlinien.

Skills

Kundenservice

Einhaltung von Vorschriften

Organisation

Teamarbeit

Kommunikation

Education

Abschluss in einem relevanten Bereich

Tools

Versandsoftware

Job description

Branch Floater - Temporary Contract - Toronto/GTA - Various Locations

Chit Chats’ vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and price borders to create a seamless, borderless, and boundless world of opportunity for Canadians.

We value all of our clients. Our success has been built by honesty, trust, determination, and delivering on our promises. Our staff must be loyal and committed to the business. Customs compliance and customer service are our top priorities. We value hard work, diversity, teamwork, and respect.

As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence, and always do your best to ensure shipments comply with customs laws — our business depends on it! Your process and sort shipments meticulously and are highly proficient in navigating our platform. You are always looking for more efficient, cost-effective ways of getting things done while aligning with our strategic goals and values.

You build rapport with clients and teammates alike. You show up on time, dress appropriately, and get the job done because you know clients and teammates rely on you. You take pride in maintaining a clean and tidy branch.

You work primarily out of various locations but are available to work across the Greater Toronto Area (GTA), ON, as required. Some locations include but are not limited to: Scarborough, Markham, Toronto (North and East York), Vaughan, Mississauga, Oakville, Burlington.

Responsibilities to Clients

• Greet customers while representing Chit Chats’ brand and values.
• Develop positive rapport with customers and represent the company professionally, seizing opportunities to grow our business.
• Maintain the cleanliness, safety, and organization of the branch.
• Handle reception and administrative duties, including customer inquiries via telephone, email, and face-to-face interactions.
• Provide consultative service, answer questions, and recommend products and services.
• Process shipments meticulously, including scanning, sorting, and loading onto skids.
• Take inventory and place orders for supplies.
• Maintain incoming and outgoing client returns.
• Ensure shipment compliance and complete reviews thoroughly and accurately.
• Educate clients on shipment compliance requirements (Canadian, US, International, including restrictions, weight, dimensions, packaging).
• Ensure batch accuracy during processing, using appropriate indicators for batch identification.
• Complete Bill of Lading (BOL) accurately and ensure it is true and correct.
• Provide proper documentation and escalate shipment or client challenges as needed.
• Complete shipment processing and compliance reviews in a timely manner.
• Support drivers with loading and unloading freight.
• Perform fulfillment tasks (picking, packing, shipping, charging) within the branch.
• Perform additional responsibilities as required.

Responsibilities to Team

• Assist branches when short-staffed.
• Ensure compliance with all safety and risk management policies.
• Open and close branches as needed.
• Follow company policies, procedures, and compliance protocols.
• Contribute to escalation logs and provide summaries to management.
• Help teammates implement effective, low-cost procedures.
• Participate in extra tasks or projects as assigned.
• Maintain excellent client service, anticipation, responsiveness, and problem-solving skills.
• Demonstrate teamwork, organizational, and interpersonal skills.

Additional Information

• Class 1 safety shoes with green triangle patch are required.
• This is a temporary seasonal contract position with the potential to become permanent.
• Travel within GTA may be required.