Account Coordinator

Fuze HR Solutions; Ontario; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in commercial refrigeration is seeking an Account Coordinator to drive sales and support customers. The role involves building relationships, providing exceptional service, and collaborating with various departments. Ideal candidates will have strong communication skills and a proactive approach to problem-solving.

Qualifications

• Minimum two years' experience in Sales / Customer service, preferably in a B2B environment.
• Effective verbal and written skills for technical communication.

Responsibilities

• Build positive relationships with customers and manage expectations.
• Solve customer problems by collaborating with internal departments.
• Perform data entry and maintain customer purchase orders.

Skills

Customer Service

Communication

Problem Solving

Relationship Management

Organizational Skills

Education

Community College Diploma / Certificate

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

ERP Order Entry System

Job description

We are looking for a dedicated Account Coordinator for a leader in the manufacturing of customized commercial refrigeration products and solutions. The company caters to ice cream vendors, frozen novelty merchandisers, frozen and refrigerated food merchandisers and are business partners with major corporations in the food industry.

The team of focused and friendly professionals are always happy to serve customers and has been doing so for over 30 years.

The Opportunity

In this role, the Account Coordinator will help drive sales and interface with multiple departments, representing customer and sales force interests, including product satisfaction and general requirements. Working within a dynamic, friendly and supportive environment, you will provide exceptional customer service support to our customers as well as internally within the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

The ideal candidate enjoys talking to people and proactively solving issues. You will work in tandem with a Business Development Manager to deliver industry-leading customer service.

Please note this is an onsite position.

Responsibilities

• Build positive relationships with customers in collaboration with Business Development Managers to ensure optimal knowledge of products, prices, availability, product uses, and credit terms.
• Serve customers and manage customer expectations in the most efficient and courteous manner via phone and email.
• Gain a strong understanding of the business to support and respond to customer inquiries (product, pricing and availability) and provide accurate and timely information.
• Solve customer problems and find the best possible solutions by working with internal departments.
• Perform data entry in various platforms including : maintaining customer purchase orders, handling credit card sales transactions, credit collections and generating reports.
• Arrange and direct delivery and installation of products / equipment as per customer requirements. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
• Provide management with feedback on products & services for any improvement / design modifications or general customer requirements for future product release that would lead to increased customer satisfaction.
• Occasionally travel to trade shows and customer locations (up to 20% of work time)

Compensation

• Post-Secondary education, preferably a Community College Diploma / Certificate.
• Minimum two years' experience in Sales / Customer service, preferably in a B2B environment.
• Excellent Microsoft Excel skills along with general skills with Microsoft Outlook, Word and PowerPoint.
• Experience with an ERP order entry system (SAP, EPICOR, etc.)
• Effective and high-quality customer service and relationship management skills.
• Positive, professional attitude, handling difficult customers with the ability to diffuse negative situations.
• Developing rapport and effective listening skills.
• Professionalism - patience, poise, tact and ability to deal with high-volume customer traffic.
• Effective verbal and written skills - must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail, accuracy and adaptable to change.