Summer Customer Service Representative

LCBO; St. Catharines; On-site; Part time

Job summary

LCBO is seeking engaging Customer Service Representatives for seasonal work from May 5th to September 1, 2025, in St. Catharines. Responsibilities include serving customers and maintaining store conditions, requiring interpersonal skills and weekend availability. Join us for part-time shifts with opportunities for growth and community contribution.

Benefits

Online learning opportunities

Employee Family and Assistance Program

Discounted products and services

Qualifications

• Must be eligible to work in Canada.
• Minimum age of 18 years.
• Bilingualism (English and French) is a plus.

Responsibilities

• Serve customers using the POS/Cash system.
• Receive inventory and replenish stock.
• Maintain a clean and safe store environment.

Skills

Interpersonal Skills

Customer Engagement

Job description

Location Address:

343 Glendale Ave., St. Catharines

Salary / Pay: $20.36/hour

Job Posting Description:

At the LCBO, we always have the right spirit! Do you?

NOTE: Candidates are only required to apply for one position for cities/towns with multiple locations and job postings.

We have an immediate need to hire engaging, personable individuals who are passionate about delivering an exceptional customer experience at our retail locations throughout Ontario. We are seeking Customer Service Representatives to work from May 5th to September 1, 2025. With your outgoing personality and excellent customer service skills, you will help create a lasting impression on our customers—along with their purchases.

If this resonates with you, we invite you to join our team! As an LCBO Customer Service Representative, you'll have opportunities to inspire others, reach your potential, and share your product knowledge.

You will learn about wine, beer, ciders, and spirits through paid online training, including product knowledge essentials.

About the Role:

• Serve customers using our POS/Cash system promptly, courteously, and responsibly to ensure an outstanding experience
• Ask for donations as part of our Spirit of Sustainability campaign
• Participate in Customer Experience and Postal Code Survey campaigns
• Receive inventory, replenish stock, face products on shelves, and maintain a clean, organized, and safe store environment (including spill and broken bottle cleanup)
• Perform duties that may involve lifting cases up to 40 lbs./18 kg repeatedly and standing for extended periods

About You:

• Excellent interpersonal and engagement skills
• Must be eligible to work in Canada (valid SIN, Student or Work Permit)
• Minimum age of 18 years
• Bilingualism (English and French) is a plus
• Willing to submit to a Criminal Background Check at your own expense prior to employment

Required Availability:

• Fridays (5:00 p.m. – close)
• Saturdays and Sundays (available all day for 4-8 hour shifts)

Long Weekend Availability:

• Victoria Day weekend
• Canada Day weekend
• Civic Holiday weekend
• Labour Day weekend

Additional Availability:

• Weekday shifts (Monday - Thursday) may be available based on store needs
• Schedules are posted two weeks in advance; short-notice shifts may also be available

Why Join the LCBO?

• Online learning opportunities for growth
• Potential for future employment within the organization
• Employee Family and Assistance Program (TELUS Health)
• Discounted products, services, and tickets to events (WorkPerks)
• Contribute to communities across Ontario through your work

Our Commitment:

We foster an inclusive environment where everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer committed to accessibility and accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please inform us if you require any accommodations during the hiring process.

We appreciate your interest. Only shortlisted candidates will be contacted.

Union / Non-Union: Union