Market Operator

ICE; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

ICE NGX Inc. is seeking a Market Operator to manage gas scheduling, reporting, and trade support for over 300 clients. The role involves confirming transactions, providing customer support, and ensuring invoice accuracy. Ideal candidates will have experience in natural gas or electricity operations and strong interpersonal skills.

Qualifications

• 2+ years’ experience in physical natural gas or electricity control operations preferred.
• Working knowledge in natural gas scheduling and pipeline nominations.

Responsibilities

• Nominate, schedule, and confirm physical transactions to pipelines.
• Field incoming customer calls on trading and clearing issues.

Skills

Analytical skills

Organizational skills

Interpersonal skills

Customer service

Communication skills

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

ICE NGX Inc, is looking for a Market Operator who will provide gas scheduling, reporting, index verification, price settlements and trade support to the ICE NGX customer base, numbering over 300 companies.

Responsibilities

• Nominate, schedule, and confirm all physical transactions to the applicable natural gas pipelines and Environmental markets registries
• Operate and support Canadian Electricity markets
• Field incoming customer calls pertaining to trading and clearing issues as relating to ICE NGX’s proprietary clearing software and / or ICE trading and administration software used in the support of the 300+ customers of ICE NGX.
• Develop and distribute statistical data queries as requested by clients of ICE NGX.
• Provide support to ICE NGX internal customers.
• Verify accuracy of ICE NGX invoices and published natural gas indices
• Monitor the ICE NGX products on the ICE trading system and day-to-day market trading activity, providing settlements and statistical daily summaries

Knowledge and Experience

• 2+ years’ experience in physical natural gas or electricity control\operations preferred or 2-4 years’ equivalent experience in a related field
• Working knowledge or training in the natural gas, Electricity, and Environmental industry, specifically in the area of physical natural gas scheduling, gas control, help desk support and pipeline nominations preferred
• Analytical and organizational business-oriented skill set
• Excellent interpersonal and telephone customer service and communication skills
• Ability to work in a team environment and act independently as required
• Experience with Microsoft Office, specifically MS Excel, MS Word and MS PowerPoint