Market Operator

Intercontinental Exchange Holdings, Inc.; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Market Operator to enhance their gas scheduling and trading support services. This role involves managing physical transactions, providing customer support, and ensuring accuracy in market operations. The ideal candidate will have a solid background in natural gas or electricity control operations, excellent analytical skills, and a strong customer service orientation. Join a dynamic team dedicated to supporting over 300 clients in the energy sector and contribute to the efficiency of market operations while developing your skills in a collaborative environment.

Qualifications

• 2+ years’ experience in physical natural gas or electricity control operations preferred.
• Working knowledge in the natural gas and Electricity industry.

Responsibilities

• Nominate, schedule, and confirm all physical transactions to applicable pipelines.
• Field incoming customer calls related to trading and clearing issues.

Skills

Analytical Skills

Customer Service

Teamwork

Communication Skills

Education

Bachelor's Degree in a related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Description

Job Purpose

ICE NGX Inc, is looking for a Market Operator who will provide gas scheduling, reporting, index verification, price settlements and trade support to the ICE NGX customer base, numbering over 300 companies.

Responsibilities

• Nominate, schedule, and confirm all physical transactions to the applicable natural gas pipelines and Environmental markets registries
• Operate and support Canadian Electricity markets
• Field incoming customer calls pertaining to trading and clearing issues as relating to ICE NGX’s proprietary clearing software and/or ICE trading and administration software used in the support of the 300+ customers of ICE NGX.
• Develop and distribute statistical data queries as requested by clients of ICE NGX.
• Provide support to ICE NGX internal customers.
• Verify accuracy of ICE NGX invoices and published natural gas indices
• Monitor the ICE NGX products on the ICE trading system and day-to-day market trading activity, providing settlements and statistical daily summaries

Knowledge and Experience

• 2+ years’ experience in physical natural gas or electricity control\operations preferred or 2-4 years’ equivalent experience in a related field
• Working knowledge or training in the natural gas, Electricity, and Environmental industry, specifically in the area of physical natural gas scheduling, gas control, help desk support and pipeline nominations preferred
• Analytical and organizational business-oriented skill set
• Excellent interpersonal and telephone customer service and communication skills
• Ability to work in a team environment and act independently as required
• Experience with Microsoft Office, specifically MS Excel, MS Word and MS PowerPoint

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