Ecommerce Operations Help Desk

FortNine; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Operations Coordinator to enhance their e-commerce service. This full-time role requires excellent communication skills in both English and French, strong Microsoft Excel knowledge, and the ability to thrive in a fast-paced environment. You will play a key role in managing orders, resolving issues, and supporting the operations team. If you're passionate about delivering exceptional service and enjoy working in a dynamic team, this opportunity is perfect for you. Join a company that values staff development and quality service in the powersports industry!

Qualifications

• Excellent communication in English and French, both written and verbal.
• Strong knowledge of Microsoft Excel and basic SQL understanding.

Responsibilities

• Manage orders with vendors ensuring timely fulfillment.
• Proactively resolve order-related issues for a seamless experience.
• Support customer service and operations teams with updates.

Skills

Communication Skills

Microsoft Excel

Problem Solving

Web Research Skills

Multitasking

Knowledge of Powersports

Tools

SQL

Job description

Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you! At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

• Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
• Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
• Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
• Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
• Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks.

Job Requirements:

• This position is a full-time on-site position. Candidates must be located in Montreal, QC.
• English & French: Excellent communication skills, both written and verbal.
• Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
• Excellent web research and navigation skills.
• Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
• Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
• Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).