Customer Care Representative

SGS; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

SGS, the world's leading testing, inspection, and certification company, is seeking a Customer Service Representative. This role involves issuing certificates, mentoring junior staff, and ensuring high-quality customer service. Ideal candidates will have a High School Diploma and relevant experience, along with strong problem-solving and multitasking skills.

Qualifications

• 2-4 years of relevant experience required.
• Good understanding of safety and conduct policies.

Responsibilities

• Build and maintain client relationships, process requests and orders.
• Assist in training Junior Customer Service Representatives and new hires.
• Manage invoicing and payments, and prepare reports and certificates.

Skills

Coordination

Problem-solving

Multitasking

Communication

Proficiency in MS Office

Understanding of Oracle applications

Education

High School Diploma or GED

Post-secondary education in administration or science

Job description

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Company Description

We are SGS – the world's leading testing, inspection and certification company. Recognized as the global benchmark for sustainability, quality, and integrity, our 99,600 employees operate a network of 2,600 offices and laboratories worldwide, working together to enable a better, safer, and more interconnected world.

Job Description

This position involves issuing and reviewing certificates, documentation, and invoicing. The role includes mentoring or guiding Junior Customer Service Representatives and providing training on best practices. You will support both internal and external customers by providing information and documentation related to SGS services, pricing, and analysis status, ensuring timely and trustworthy service while maintaining company standards. The role requires multitasking capabilities to manage multiple managers and assignments simultaneously.

Job Functions

• Customer Relations : Build and maintain client relationships, process requests and orders, prepare reports, certificates, invoices, and handle samples and inquiries.
• Client Administration and Invoicing : Use templates for reports, manage job files, prepare documents for submission, handle invoicing and payments, and maintain customer and vendor records.
• Finance and Office Administration : Validate documentation, prepare reports, manage accounts receivable / payable, procure materials / services, and support office operations including travel arrangements and event organization.

Training

• Assist in training Junior Customer Service Representatives and new hires, follow safety and quality policies, and coordinate special projects as needed.

Qualifications

Education : High School Diploma or GED; post-secondary education in administration or science is an asset; 2-4 years of relevant experience.

Skills / Abilities : Good coordination, problem-solving, multitasking, proficiency in MS Office, communication skills, understanding of Oracle applications, and compliance with safety and conduct policies.

Additional Information

SGS is an Equal Opportunity Employer. Accommodations are available upon request. Candidates should be authorized to work in Canada if applying for Canadian positions. This description is not exhaustive and duties may be reassigned as needed.

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