Windows System Administrator

MDA Edge; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a skilled IT professional to handle server administration, vulnerability remediation, and provide third-level support. The role requires strong analytical skills, effective communication, and the ability to work under pressure in a fast-paced environment. Candidates should be familiar with Windows, VMware, and ITIL processes. This position involves participation in on-call rotations and managing various IT projects.

Qualifications

• Strong analytical and problem-solving abilities.
• Effective communication skills, both written and verbal.
• Understanding of ITIL processes, especially Incident, Problem, and Change Management.

Responsibilities

• Vulnerability remediation and Windows Server administration.
• Manage Active Directory and Network Infrastructure.
• Provide third-level support for server issues.

Skills

Analytical Skills

Problem-Solving

Communication

Initiative

Knowledge of Markets Domain

Understanding of ITIL Processes

Tools

Windows

VMware

DNS

DHCP

TSM

ITSM tools

BMC Control-M

CFT

Connect Direct

NetBackup

Job description

Responsibilities:

• Vulnerability remediation.
• Configure and administer Windows Server 2008/2012/2016.
• Handle Exchange 2016 and Outlook-related issues.
• Maintain physical and VM servers for maximum uptime.
• Troubleshoot Windows OS issues and handle escalated L3 issues.
• Manage Windows security, including permissions, file sharing, event logging, and disk administration.
• Manage Active Directory and Network Infrastructure, including Forest and Domain.
• Provide third-level support for server issues, implement security policies, and virus protection.
• Participate in system builds, upgrades, migrations, and patch management.
• Maintain documentation of technologies, standards, and procedures.
• Administer server consolidation via VMware ESX, create VMs, and manage templates.
• Assist in P2V and V2V conversions using VMware tools.
• Monitor and harden VMs and ESX servers for security compliance.
• Troubleshoot hardware issues using ILO and Client SIM.
• Upgrade firmware on physical servers from vendors like Dell and IBM.
• Optimize performance and conduct health checks on servers.
• Customize VM resources and analyze logs and resource utilization.
• Install and configure Client ProLiant and Dell PowerEdge servers.
• Create VMware VMs based on client specifications.
• Participate in on-call rotations supporting production environments.
• Analyze incidents and requests, providing necessary support within SLA.
• Escalate support issues to Windows team when needed.
• Manage and complete assigned projects.
• Willing to work varying shifts.

Required Skills:

• Strong analytical and problem-solving abilities.
• Effective communication skills, both written and verbal.
• Ability to work under pressure in a fast-paced environment.
• Willingness to work on-call for emergencies.
• Ability to take initiative independently.
• Knowledge of Markets Domain is preferred.
• Understanding of ITIL processes, especially Incident, Problem, and Change Management.
• Familiarity with products like BMC Control-M, CFT, Connect Direct, and NetBackup is preferred.

Skills & Certifications:

• Windows, VMware, DNS, DHCP, Troubleshooting Skills, TSM, ITSM tools, Automation, Server Hardware (e.g., ProLiant), Active Directory, Incident and Change Management, Leadership skills.