Casual Ticket Seller

Banff Centre for Arts and Creativity; Banff; On-site; Part time

Job summary

Join a leading arts and creativity center as a Casual Ticket Seller. This role involves providing excellent customer service, managing ticket sales, and assisting with event management. Ideal candidates will have strong communication skills and a customer-centric approach. This position offers flexible hours and requires residency in the Bow Valley.

Qualifications

• At least six months’ work experience in front-line customer service.
• Reliable and self-motivated with a pleasant phone manner.

Responsibilities

• Provide exceptional customer service in the Box Office.
• Utilize a computerized ticketing system for sales and reports.
• Assist with event management and ticket requests.

Skills

Customer-centric approach

Clear communication skills

Attention to detail

Education

Completion of secondary school

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Ticketing software

Job description

Casual Ticket Seller

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

Audience Services at Banff Centre is looking for casual Ticket Sellers to work in the Box Office and support the team in providing exceptional customer service to our patrons, guests, visitors, and participants.

Responsibilities

1. Be knowledgeable about all event details, Box Office practices, and procedures.
2. Assist the Manager of Audience Services and Audience Service Coordinator with event management, including special/complimentary ticket requests.
3. Utilize a computerized ticketing system for ticket sales and reports.
4. Execute accurate in-person, mail, phone, online, group, and series sales, adhering to procedures for reservations, exchanges, refunds, and complimentary tickets.
5. Ensure accurate and timely information flow to the public.
6. Perform other related duties as assigned.

Qualifications and Educational Requirements

• Completion of secondary school with at least six months’ work experience in front-line customer service.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Experience with ticketing software is an asset.
• High accuracy and attention to detail.
• Reliable and self-motivated.
• Pleasant phone manner, excellent listening, and clear communication skills.
• Customer-centric approach and commitment to exceptional service.
• Enjoys teamwork.

Special Requirements

• Flexible, irregular schedule including weekdays, evenings, and weekends; priority for weekday availability.
• Applicants must be residents of the Bow Valley; no staff accommodation available.

Employment Terms & Benefits

• Unionized, casual support staff positions under CUPE 4318, working up to 35 hours/month on an on-call basis.
• Wage: $16.64/hour.
• Applicants must pass a criminal record check; only those eligible to work in Canada will be considered.

Application Process

• Applications accepted until suitable candidates are found.
• Successful candidates will need to pass a criminal record check before finalization.
• Visa Requirements: Candidates must be legally eligible to work in Canada; assistance with work authorization is not provided.

Banff Centre collects and stores application information securely, used solely for employment purposes, in accordance with applicable privacy laws.