Casual Ticket Seller

Kinsley Power Systems; Banff; On-site; Part time

Job summary

A leading arts and creativity center in Banff is seeking casual Ticket Sellers to provide outstanding customer service in the Box Office. Candidates will assist with ticket sales, manage event details, and ensure accurate information flow. This role requires a customer-centric approach and the ability to work a flexible schedule, including evenings and weekends. Ideal candidates will have strong communication skills and prior experience in customer service.

Qualifications

• At least six months’ work experience in front-line customer service.
• High degree of accuracy and attention to detail.

Responsibilities

• Provide exceptional customer service to patrons and guests.
• Utilize a computerized ticketing system for sales reports.
• Assist with event management and ticket requests.

Skills

Customer Service

Communication

Attention to Detail

Education

Completion of Secondary School

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Ticketing Software

Job description

Casual Ticket Seller

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

Audience Services at Banff Centre is looking for casual Ticket Sellers to work in the Box Office and support the team in providing exceptional customer service to our patrons, guests, visitors, and participants.

Specific Accountabilities

• Being knowledgeable about specific details of all events, as well as Box Office practices and procedures.
• Assisting the Manager of Audience Services and Audience Service Coordinator with event management, which includes special/complimentary ticket requests.
• Utilizing a computerized ticketing system for daily ticketing and sales reports.
• Executing accurate in-person sales, mail orders, phone orders, online orders, group and series sales, and adhering to procedures for reservations, exchanges and refunds, and the complimentary ticket policy for each event.
• Ensuring accurate and timely information flow to the public.
• Performing other related duties as assigned.

Qualification and Educational Requirements

• Completion of secondary school with at least six months’ work experience in front-line customer service.
• Comfortable working with Microsoft Word, Excel, and Outlook.
• Experience with ticketing software is an asset.
• High degree of accuracy and attention to detail.
• Reliable and self-motivated.
• Pleasant phone manner and excellent listening and clear communication skills.
• Demonstrates a customer-centric approach and strives to provide exceptional customer service.
• Enjoys working as part of a team.

Special Requirements

• Due to the nature of the job, the casual Ticket Seller may be contacted to work a flexible, irregular schedule including weekdays, evenings and weekends.
• All interested candidates are invited to apply; however, priority will be given to applicants who are available to work weekday shifts.

Employment Terms & Benefits

• In accordance with CUPE 4318, these are unionized, casual support staff positions working up to 35 hours per month on an on-call basis.
• This position pays $16.64 per hour.
• Only applicants who live in the Bow Valley will be considered. Staff accommodation is not available for these positions.

Application Process

• We are accepting applications for the casual Ticket Sellers until suitable candidates are found.
• Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a job offer can be finalized.
• Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

Banff Centre for Arts and Creativity, through its third-party vendor, collects and stores information applicable to the candidate profile you create when you submit the information asked for above. The use and disclosure of the collected information is for the sole purpose of job search and placement activities for Banff Centre. The information is subject to the Freedom of Information and Protection of Privacy Act. The information will be retained, and when disposed of, it is done so in a secure manner.