Body Shop Manager

Dent Wizard; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the automotive repair industry is seeking a Body Shop Manager to oversee operations and ensure customer satisfaction. This role involves managing personnel, optimizing shop processes, and maintaining communication with customers and insurance companies. The ideal candidate will have experience in team management and a coaching style to enhance shop performance.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Cell Phone

Qualifications

• Experience managing teams of up to 20 in a production environment.
• Experience working with insurance companies.

Responsibilities

• Oversees all shop processes from start to finish.
• Manages Dent Wizard personnel and coordinates scheduling.
• Optimizes production throughput of shop Technicians.

Skills

Communication

Coaching

Team Management

Problem Solving

Tools

Estimating Software

Shop Management Systems

Job description

Body Shop Manager

The Body Shop Manager role directs and oversees all the people and processes necessary to facilitate a quick service turnaround time to customers while ensuring their satisfaction. The position acts as a central point-of-contact between both customers and operations to provide timely, seamless services.

Essential Duties and Responsibilities

1. Schedules, facilitates, drives, and oversees all shop processes from start to finish.
2. Staffs the shop and manages all Dent Wizard personnel on site, including coordination of scheduling, training, motivation, and accountability.
3. Optimizes the production throughput of shop Technicians to maximize billings.
4. Appropriately utilizes all available systems, tools, and reports to track work statuses, including Mitchell Connect, Body Shop Connect, and Work in Progress (WIP) Report.
5. Ensures invoices are submitted as soon as services are completed.
6. Updates customers and resolves any issues or complaints.
7. Performs light administrative duties.
8. Other duties as assigned.

Required Qualifications

• Previous experience managing teams of up to 20 in a production environment.
• Previous experience working with insurance companies.
• Flexible, positive, coaching style.
• Excellent verbal and written communication skills.
• Experience managing multiple priorities concurrently.
• Proficient computer skills with the ability to utilize estimating software and shop management systems.

Preferred Qualifications

• Previous experience managing a Body Shop or Collision Center is preferable.

We provide a comprehensive benefits package including medical, dental, vision, disability, and life insurance through RBC Extended Health Care and Manual Life RPP (Registered Pension Plan), along with a cell phone.