Transload Agent

Expeditors International; Richmond; On-site; CAD 42,000 - 45,000; Full time

Job summary

A leading company in global supply chain management seeks an Operations Assistant to support the Supervisor in ensuring timely freight movement and exceptional customer service. The role involves monitoring shipments, maintaining customer relationships, and assisting in operational tasks. Ideal candidates will have logistics experience and a strong customer service focus.

Benefits

Paid Vacation

Health Plan

Life Insurance

RRSP Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• Minimum 2 years of Expeditors’ or industry experience.
• Hazardous Materials certification (preferred).

Responsibilities

• Assist Supervisor with all aspects of the operation.
• Ensure smooth and timely shipment process flow.
• Monitor shipment reports to ensure total customer satisfaction.

Skills

Global logistics industry knowledge

Customer service

Job description

We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Globally unified systems

Job Description

Assist Supervisor with all aspects of the operation while ensuring the proper and timely movement of freight, while providing exceptional customer service.

• Ensure smooth and timely shipment process flow
• Ensure all customers' standard operating procedures are followed as per the SOP
• Interact with customers in arranging their shipments, meeting customer service standards
• Ensure accurate and timely data entry into our operating system
• Monitor shipment reports to ensure total customer satisfaction
• Dispatch and track shipments

Support the Supervisor in the following areas :

• Allocate workloads, monitor workboards to ensure internal KPIs are met e.g. timely data entry
• Build and maintain strong relationships with customers
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
• Monitor invoicing and BNP report where needed
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Guide the team - mentor agents and ensure that a positive attitude is maintained within the team
• Ensure the team meets company standards of 52 hours training per year per employee
• Allocate workloads within the team to ensure smooth operations during peak activity or staff absence
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with your team
• Join daily customer calls

Qualifications

• Global logistics industry knowledge
• Minimum 2 years of Expeditors’ or industry experience
• Experience in handling transport documents and operations
• Hazardous Materials certification (preferred)

Additional Information

This section lists physical demands required of this job :

• Use of standard office equipment - computer with keyboard and mouse, phone, fax / copy / scan machine, etc.
• Write with pencil / pen / marker
• Primarily perform tasks while seated at a desk in the office, with frequent visits to the warehouse to verify freight
• Capable of collaborating with team members in a fast-paced warehouse environment
• Responsible for opening or closing the warehouse daily
• Assist drivers by providing the correct documents and shipments

Expeditors offers excellent benefits :

• Paid Vacation, Holiday, Sick Time
• Health Plan : Medical, Prescription Drug, Dental and Vision
• Life Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Annual compensation is from CAD 42,000 to 45,000.

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