Transload Agent

Expeditors; Richmond; On-site; CAD 42,000 - 45,000; Full time

Job summary

Join a dynamic team at a leading global logistics company where you will support operations and enhance customer satisfaction. This role involves assisting supervisors in managing freight movement, ensuring compliance with standard operating procedures, and maintaining strong customer relationships. You'll leverage your logistics knowledge and advanced Excel skills to streamline processes and contribute to a positive team environment. With a commitment to professional growth and a supportive workplace culture, this position offers an exciting opportunity to develop your career in the logistics industry. Be part of a company that values innovation and teamwork!

Benefits

Paid Vacation

Health Plan: Medical, Prescription Drug, Dental and Vision

Life Insurance

RRSP Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development Program

Qualifications

• Knowledge of global logistics and transport operations is essential.
• Proficiency in MS Excel and strong organizational skills are required.

Responsibilities

• Assist Supervisor in the timely movement of freight and customer service.
• Monitor shipment reports and ensure accurate data entry into the system.

Skills

Global logistics industry knowledge

Advanced MS Excel skills

Excellent organizational skills

Time management skills

Fluency in English

Education

Minimum 2 years of industry experience

Tools

MS Word

Job description

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description

Assist Supervisor with all aspects of the operation while ensuring the proper and timely movement of freight, while providing exceptional customer service.

• Receive documents
• Ensure smooth and timely shipment process flow
• Ensure all customers' standard operating procedures are followed as per the SOP
• Interact with customers in arranging their shipments, meeting customer service standards
• Ensure accurate and timely data entry into our operating system
• Monitor shipment reports to ensure total customer satisfaction
• Dispatching and tracking shipments

Support the Supervisor in the following areas:

• Allocating workloads, monitoring workboards to ensure internal KPI’s are met e.g. timely data entry
• Build and maintain strong relationships with customers
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
• Monitor invoicing and BNP report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team - mentor agents and ensure that a positive attitude is maintained within the team
• Ensure team meets company standards of 52 hours training per year per employee
• Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)
• Be continuously open and positive to implementing new system changes and enhancements with your team.
• Join daily customer calls.
• Update workboards

Qualifications

• Global logistics industry knowledge
• Minimum 2 years Expeditors’ or industry experience
• Good computer skills (e.g., Advanced MS Excel skills, MS Word)
• Excellent organizational skills, time management skills
• Experienced in handling transport documents and operations.
• Hazardous Materials certification (preferred).
• Fluent in English

Additional Information

This section lists physical demands required of this job:

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker
• Primarily performs tasks while seated at a desk in the office, with frequent visits to the warehouse to verify freight.
• Capable of collaborating with team members in a fast-paced warehouse environment
• Responsible for opening or closing the warehouse daily.
• Assisting drivers by providing the correct documents and shipments.

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

Annual compensation is from CAD 42,000 to 45,000.