Digital Adoption Platform (DAP) Consultant - Whatfix / Userpilot

Essence Tech Labs; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking an experienced Digital Adoption Platform Consultant to implement and optimize Whatfix solutions. The role involves designing digital adoption strategies, conducting technology analysis, and training users. Ideal candidates should have a strong background in Whatfix and user experience design.

Qualifications

• 3-5 years of experience with Whatfix Digital Adoption Platform.
• Proven track record of successful Whatfix implementations.

Responsibilities

• Design and develop digital adoption strategies using Whatfix.
• Conduct analysis of client technology ecosystems for implementation.
• Train internal teams and end-users on Whatfix capabilities.

Skills

Analytical

Problem-Solving

Communication

Presentation

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Whatfix

Salesforce

SAP

Oracle

Workday

Learning Management Systems

Job description

Digital Adoption Platform (DAP) Consultant - Whatfix / Userpilot

We are seeking an experienced Digital Adoption Platform (DAP) Consultant with 3-5 years of expertise in implementing and optimizing Whatfix solutions. The ideal candidate will be a strategic technology professional who can bridge the gap between complex enterprise software and end-user experience.

Responsibilities

• Design and develop comprehensive digital adoption strategies using the Whatfix platform
• Conduct in-depth analysis of client technology ecosystems to identify optimal implementation opportunities
• Create interactive, contextual guidance and training content within Whatfix
• Develop and implement custom workflows, tooltips, and interactive walkthroughs for various enterprise applications
• Perform detailed user experience (UX) assessments and create data-driven recommendations for software adoption
• Configure advanced Whatfix features, including analytics, segmentation, and personalized user experiences
• Collaborate with cross-functional teams including IT, training, and business units to ensure seamless digital transformation
• Generate detailed implementation reports and performance metrics
• Provide technical support and troubleshooting for Whatfix integrations
• Train internal teams and end-users on Whatfix platform capabilities

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3-5 years of experience with Whatfix Digital Adoption Platform
• Proven track record of successful Whatfix implementations across multiple enterprise software platforms
• Deep understanding of user experience (UX) design principles
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Proficiency in creating technical documentation

Technical Skills

• Expert-level knowledge of Whatfix DAP
• Experience with enterprise software platforms (Salesforce, SAP, Oracle, Workday, etc.)
• Understanding of web analytics and user behavior tracking
• Experience with learning management systems (LMS)
• Familiarity with SCORM standards
• Knowledge of change management principles

Seniority Level : Mid-Senior level

Employment Type : Contract

Job Function : Design, Art / Creative, and Information Technology