Digital Adoption Platform (DAP) Consultant - Whatfix/Userpilot

Essence Tech Labs; Ontario; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative company is looking for a Digital Adoption Platform Consultant to enhance user experiences through Whatfix. In this role, you will design and implement digital adoption strategies, conduct thorough analyses of client technology ecosystems, and create engaging training content. Collaborating with cross-functional teams, you will ensure seamless digital transformation while providing technical support and training on the Whatfix platform. This is a fantastic opportunity to leverage your expertise in a dynamic environment and make a real impact on user adoption and satisfaction within enterprise applications.

Qualifications

• 3-5 years of experience with Whatfix DAP and enterprise software.
• Strong understanding of UX design principles and analytics.

Responsibilities

• Design digital adoption strategies using Whatfix and conduct technology analysis.
• Train teams on Whatfix capabilities and create interactive guidance.

Skills

Whatfix Implementation

User Experience (UX) Design

Analytical Skills

Communication Skills

Problem-Solving Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

Whatfix

Salesforce

SAP

Oracle

Workday

Learning Management Systems (LMS)

Job description

Digital Adoption Platform (DAP) Consultant - Whatfix/Userpilot

We are seeking an experienced Digital Adoption Platform (DAP) Consultant with 3-5 years of expertise in implementing and optimizing Whatfix solutions. The ideal candidate will be a strategic technology professional who can bridge the gap between complex enterprise software and end-user experience.

Responsibilities

• Design and develop comprehensive digital adoption strategies using the Whatfix platform
• Conduct in-depth analysis of client technology ecosystems to identify optimal implementation opportunities
• Create interactive, contextual guidance and training content within Whatfix
• Develop and implement custom workflows, tooltips, and interactive walkthroughs for various enterprise applications
• Perform detailed user experience (UX) assessments and create data-driven recommendations for software adoption
• Configure advanced Whatfix features, including analytics, segmentation, and personalized user experiences
• Collaborate with cross-functional teams including IT, training, and business units to ensure seamless digital transformation
• Generate detailed implementation reports and performance metrics
• Provide technical support and troubleshooting for Whatfix integrations
• Train internal teams and end-users on Whatfix platform capabilities

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3-5 years of experience with Whatfix Digital Adoption Platform
• Proven track record of successful Whatfix implementations across multiple enterprise software platforms
• Deep understanding of user experience (UX) design principles
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Proficiency in creating technical documentation

Technical Skills

• Expert-level knowledge of Whatfix DAP
• Experience with enterprise software platforms (Salesforce, SAP, Oracle, Workday, etc.)
• Understanding of web analytics and user behavior tracking
• Experience with learning management systems (LMS)
• Familiarity with SCORM standards
• Knowledge of change management principles

Seniority Level: Mid-Senior level

Employment Type: Contract

Job Function: Design, Art/Creative, and Information Technology

Industries: Software Development