Field Service Specialist-Ottawa

ZEISS Group; Ontario; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in optics is seeking a Field Service Technician to manage repairs and maintenance of their products. The role involves customer interaction, technical troubleshooting, and maintaining service standards. Candidates should have a strong background in electronics or mechanics and excellent communication skills.

Qualifications

• Minimum of 5 years of previous field service experience.
• Theoretical understanding of electromechanical and electronic systems.

Responsibilities

• Diagnose and repair designated products within a service territory.
• Schedule and modify customer visits based on needs.
• Maintain spare parts inventory and service tool calibration.

Skills

Communication

Time Management

Troubleshooting

Education

BS in Electronics

BS in Industrial Mechanics

Job description

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and / or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as per standard operating procedures.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory and service tool calibration according to company guidelines.
• Interface with customers in a professional, pleasant and calm demeanor.
• Maintain effective territory management and expense control.
• May assist in training and mentoring new hires.
• Develop strong relationships with key customers.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment and installing equipment at trade shows.

Experience and Education Requirements :

• Minimum of 5 years of previous field service experience or relevant experience in in Electronics, Fine Mechanics or Optics.
• BS in Electronics, Industrial Mechanics or related fields preferred.
• Theoretical understanding of basic electromechanical, electronic, and optical systems.
• Basic understanding of troubleshooting techniques and approaches.
• Must have very good verbal and written communication skills.
• Must have strong computer skills with the ability to obtain specific certifications as required.
• Must be self-directed, able to work independently with limited management oversight.
• Multiple project and time management skills are required.
• Experience with several Carl Zeiss Meditec product lines.
• Must have a thorough understanding of schematics and complex technical data.
• Basic understanding and knowledge of ophthalmic anatomy and diseases of the eye.