Bilingual Customer Care Representative - Remote

Canon Canada; New Brunswick; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Bilingual Customer Care Representative to provide exceptional service in a remote role. You will handle client inquiries related to invoicing and contracts, ensuring timely resolutions and maintaining positive customer experiences. The position requires strong organizational skills and the ability to work under pressure. Join a supportive team with comprehensive benefits and remote work flexibility.

Benefits

Comprehensive health coverage

Life insurance and wellness programs

Paid Personal Time and Sick days

Matching RRSP contribution

Discounts on Canon products

Employee referral program

Employee Appreciation Events

Qualifications

• Exceptional customer service skills with a strong 'customer first' attitude.
• Good organizational skills and strong time-management techniques.

Responsibilities

• Respond to inbound calls demonstrating exceptional quality service.
• Maintain the Customer Care email inboxes and respond to inquiries.
• Investigate and evaluate customer concerns and complaints.

Skills

Customer Service

Organizational Skills

Time Management

Problem Solving

Job description

Bilingual Customer Care Representative - Remote

Monday to Friday 8 : 30am to 4 : 30pm (EST) / 9 : 30am to 5 : 30pm (ATL)

As a Bilingual Customer Care Representative, you will be responding to all client issues, concerns, and inquiries relating to invoicing, contracts, equipment, and account information. This position is responsible for maintaining positive customer experiences and ensuring excellent service and timely resolution.

Key Responsibilities :

• Respond to inbound calls from internal and external clients by demonstrating exceptional quality service and skill while achieving outlined production targets.
• Maintain the Customer Care email inboxes and respond to inquiries and concerns within the predetermined time frame.
• Update and maintain the Customer Care Tracking System for any complex case files. Ensure that all files are precisely detailed and documented.
• Perform routine and regular follow-ups with internal and external customers in order to guarantee prompt case resolution and file closure.
• Investigate, analyze, and evaluate customer concerns and complaints, and provide prompt and effective guidance. Apply escalation process when necessary.
• Submit monthly reports.

To Succeed, you will need :

• Exceptional customer service skills with a strong "customer first" attitude
• Good organizational skills and strong time-management techniques
• Works well under pressure and in a fast-paced environment
• Display high ethics, character and commitment to business policies and decisions
• Display initiative in handling problems, be a team player and support changes

Why Join?

REMOTE WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs).
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

BENEFITS

• Comprehensive health coverage plan that includes medical, dental, and vision.
• Life insurance, disability, and wellness programs.
• Vacation, Paid Personal Time, and Sick days.
• Matching RRSP contribution & Profit Sharing Program.
• Tuition Assistance Program for professional continuing education.
• Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

• Employee referral program.
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
• Employee Appreciation Events.

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