Sales Associate

Hudson; Vancouver; On-site; Full time

Job summary

A leading travel retailer is seeking a Luxury Sales Associate (Duty-Free) at Vancouver International Airport. The role involves providing exceptional customer service, maintaining inventory, and achieving sales targets while representing luxury brands. Ideal candidates will have a passion for retail and a minimum of 2 years experience.

Benefits

20% Hudson Employee Discount

50% Hudson Food and Beverage Discount

Paid Time Off

Personal and Parental Leave Programs

Employee Recognition Programs

Advancement and Growth Opportunities

On-going Training & Development

Referral Bonus up to $500

Qualifications

• Minimum 2 years retail experience (high fashion and electronics accessory experience preferred).
• Ability to lift at least 40lbs.
• Comply with company dress code.

Responsibilities

• Deliver highest customer service standards as luxury brand ambassadors.
• Maintain stock levels and assist in daily store operations.
• Exceed sales targets using available selling tools.

Skills

Customer Service

Attention to Detail

Sales Skills

Job description

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What We Will Offer You :

• Competitive rate of pay of : $18- $19.00 / hr
• 20% Hudson Employee Discount
• 50% Hudson Food and Beverage Discount
• Paid Time Off
• Personal and Parental Leave Programs
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development
• Referral Bonus up to $500

This Luxury Sales Associate (Duty-Free) Position Is For You, If You Enjoy :

• Operating stores such as : Hermes, Bvlgari, Cartier, Omega, Ferragamo, Burberry, Moncler and more!
• Contributing to achieving store goals using their customer service and product knowledge skills.
• Luxury Associates are responsible for delivering the highest of Customer Service standards that exceeds customer expectations, and act as ambassadors of the brand, ensuring that all customers have a pleasant shopping experience.
• Maintaining adequate stock level of all products carried in the stores, and maximize sales by efficiently receiving product deliveries, restocking of the stores and assisting in the daily operation of the store.

We are committed to our community and prioritize Environmental, Social, and Governance (ESG) initiatives

• Working at the YVR Vancouver International Airport

The Team is counting on you as a Luxury Sales Associate (Duty-Free) to :

• Have open / flexible availability and be able to work mornings, afternoons & evenings on weekdays and weekends
• Mandarin orKoreanlanguage is a plus
• Work a Full Time shift

Key Responsibilities :

• Elevated customer interaction using the 6 steps of selling and service standards specific to the luxury category / brand
• Exceed sales targets by consistently leveraging all available selling tools
• Uphold elevated Visual Merchandising standards, both in the front and back areas.
• Demonstrate ongoing enthusiasm for luxury retail or possess prior experience in this field.
• Exhibit a genuine passion for the brand or industry and remain actively informed about evolving market trends
• Dedication to continuous self-improvement through self-directed learning
• Strong attention to detail and a commitment to maintaining brand image.
• Professionally interacts with all levels of management and business partners
• Build customer loyalty through easy access communication and service
• Adhere to company policies and procedures, utilizing visual guidelines to sustain visual standards.
• Know individual and store sales targets for every working shift.
• Engage customers on the selling floor with a focus on customer service.
• Maintain high energy and professional manner at all times.
• Solves customer problems and exceeds expectations in store.
• Services multiple customers using outstanding Customer Service standards.
• Responsible for name capture and customer relationship and after sales service.
• Keep inventory organization and integrity in transactions while displaying all current merchandise at all times.
• Effectively operate a cash register
• Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
• Be knowledgeable and familiar with the surrounding businesses / offerings within the facility
• Communicate pricing, out of date and inventory issues with management
• Help maintain a neat, clean, organized store, which includes sweeping, dusting, straightening of merchandise on store fixtures and displays
• Assist with book inventory process (i.e., ordering, receiving, returns)
• Perform related work as assigned

Required Qualifications :

• Comply with company dress code.
• Show passion and pride for The Brand in every area of responsibility.
• Ability to lift at least 40lbs.
• Minimum 2 years retail experience (high fashion and electronics accessory experience preferred)

Disclaimer :

All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor / manager (within guidelines and compliance with Federal and Provincial Laws).

Dufry, Hudson and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, other non-merit factors or any other prohibited grounds of discrimination found in provincial human rights statutes.

All offers are contingent upon successful completion and passing of background checks and / or employment verification results.

Note to staffing agencies : Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

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