Intake Clinical Counsellor

YW Calgary; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

YW Calgary is seeking an Intake Counsellor to provide essential intake assessments and clinical counselling services to diverse clients. This role involves crisis intervention, group facilitation, and collaboration with community resources. The ideal candidate will have a strong educational background in counselling and experience in trauma-informed care, making a significant impact in the lives of those affected by family violence. Join us in fostering a culture of inclusion and equity while supporting our community's needs.

Qualifications

• Minimum of 2 years experience with families impacted by violence.
• Knowledge of community resources and evidence-based interventions.

Responsibilities

• Conduct intake assessments and provide clinical counselling services.
• Collaborate with program support team for intakes and referrals.
• Run prevention or treatment groups weekly.

Skills

Crisis Intervention

Problem-Solving

Organizational Skills

Education

Bachelor’s degree in Counselling Psychology

Master’s degree preferred

Tools

ASIST

NVCI

First Aid

Brain Story

Job description

Reporting to the Counselling and Professional Development (CPD) Supervisor, the Intake Counsellor is responsible for providing intake assessments and clinical counselling services to the women, children, youth, men, and families accessing the CPD program of YW Calgary. This position involves identifying the most appropriate services and effective approaches for clients using evidence-based assessment tools. This role is also responsible for providing group and one on one counselling.

This position typically works 37.5 hours per week and is eligible for a hybrid work arrangement. It is based at our Hub but may require some travel. The role also involves frequent exposure to individuals experiencing significant trauma, crisis, and mental health challenges.

What You'll Do

• Complete intake processes with clients referred for individual, family, and/or group counselling.
• Determine eligibility and suitability for individual and/or group counselling using clinical assessment.
• Provide crisis intervention, safety planning and emotional support.
• Present clients with current and relevant information about the CPD programs available; coordinate appropriate referrals to specialized services.
• Work collaboratively with the program support team to facilitate intakes and referrals and provide follow up communication and information to clients, staff and internal and external partners.
• Conduct mid-service and exit-service satisfaction interviews and post-service surveys with clients.
• Run a minimum of one prevention or treatments groups per week or as required.
• Provide case management to clients intermittently through the group treatment process.
• Initiate and lead case conferences when appropriate, in consultation with the clinical supervisor.
• Offer resources and support with system navigation to community resources and referrals.
• Provide consultation and capacity building activities for internal and external partners, on request.
• Ensure that the group facilitators have the appropriate paperwork to complete client pre and post surveys, and satisfaction surveys feedback.
• Coordinate and facilitate assessments and surveys an ethical and culturally sensitive manner.
• Maintain accurate and appropriate referral and intake records, including relevant client file documentation and statistics.
• Monitor waitlists for children, youth, and family referrals for individual, family, and group services, in consultation with program Supervisors.
• Maintain and report on monthly clinical statistics.
• Foster and contribute to a culture of inclusion and equity in a diverse work environment; understand and recognize that individual differences significantly contribute to YW Calgary’s success.
• Integrate equity, diversity and inclusion principles into one’s role, work, and engagement with others, as aligned with YW Calgary’s EDI strategy and values.
  
  

What You'll Bring

• Minimum of a Bachelor’s degree in Counselling Psychology, Clinical Psychology, Social Work or related field; Masters preferred.
• Registration with appropriate College or regulating body (recognized under the Health Professions Act).
• Two or more years of experience working with women, men, adolescents and/or children, and/or families impacted by family violence.
• Knowledge of and experience delivering evidence-based intervention related to domestic violence. Working knowledge of impacts of abuse, violence, and trauma on people across lifespan.
• Knowledge of community resources.
• Sound judgement, creative problem-solving and assessment skills.
• Strong organizational and time management abilities.
• Completion of ASIST, NVCI, First Aid and Brain Story is an asset.
  
  

If you want to change lives, we want to hear from you.

Deadline: April 11th 2025

Apply today by submitting your resume, cover letter, and salary expectations.

Check out our website for more information about YW Calgary: www.ywcalgary.ca

YW Calgary is committed to providing an equitable, diverse, and inclusive workplace where all employees, volunteers and clients feel valued and respected, whatever their race, religious beliefs, colour, gender, gender identity, gender expression, sexual orientation, disability, age, ancestry, or place of origin.