Business Consultants Lvl 3 - ServiceNow Senior Process Consultant

Veracity Software Inc; Victoria; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a ServiceNow Senior Process Consultant to join their team. This remote position involves working closely with various stakeholders to identify and document business needs, develop technical solutions, and ensure quality deliverables. You will play a critical role in the Service Management Transformation Program, which aims to enhance IT service management operations. Your expertise in business analysis, risk assessment, and stakeholder management will be vital in driving successful project outcomes. If you are passionate about transforming service management processes and enjoy collaborating with diverse teams, this opportunity is perfect for you.

Qualifications

• Proven experience in business analysis and technical documentation.
• Ability to develop presentations and manage stakeholder expectations.

Responsibilities

• Identify and document business needs and technical solutions.
• Interact with diverse stakeholders to implement automated processes.

Skills

Business Analysis

Technical Documentation

Risk Assessment

Cost Benefit Analysis

Presentation Skills

Stakeholder Management

Education

Bachelor's Degree in Business or IT

Relevant Certifications (e.g., PMP, CBAP)

Tools

ServiceNow

MS Office Suite

Job description

Business Consultants Lvl 3 - ServiceNow Senior Process Consultant

Remote - The successful proponent will primarily work remotely but will need to travel to Victoria once in three months. Travel expenses for these trips will NOT be reimbursed.

Estimated Work Start Date: 16-Dec-2024

Estimated Work End Date: 31-Mar-2025

# of Positions: 3

Standard Hours Per Day: 8.00

Estimated Work Days: 70.00

Assignment Type: Individual/Hourly

Branch/Dept/Office: Service Management Branch

Project Name: Service Management Transformation Program

Requisition Name: Business Consultants Lvl 3

Location of Services: Remote

Project Overview: The Service Management Transformation Program (SMTP) is a multi-year transformation of IT service management operations.

Requirement Detail/Qualifications

Business Consultants at Experience Level 3 are Consultants that can demonstrate in their submitted examples that they have the ability to:

• Identify, define, model and document business needs, including the ability to:
• model and document technical solutions,
• develop and present business cases including feasibility studies, risk assessments and cost benefit analysis of solution alternatives,
• define and document product and funding for development and ongoing support,
• develop presentations, reports and submissions required by clients to secure approval and funding from Executive or Treasury Board, and
• develop work plans;
• Interact professionally and productively with a wide variety of people in diverse roles (e.g. executives, contractors, technical experts, naïve users) to develop and implement:
• automated business processes,
• service agreements with service consumers and suppliers,
• appropriate service management processes,
• training/educational materials, and
• application maintenance support;
• Manage the quality of the delivered business solution to ensure it meets the quality expectations:
• ensure structure, design and development of the deliverables is in compliance with applicable standards,
• monitor/control project progress, resource usage and cost, and
• ensure performance of technical reviews and audits and obtain required approvals before implementation.