front desk clerk, hotel

Bear Mountain Resort & Spa Ltd.; Victoria; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Clerk to join their team. This role involves welcoming guests, managing reservations, and providing exceptional customer service to ensure a memorable stay. If you are passionate about hospitality and enjoy interacting with people, this opportunity allows you to thrive in a dynamic environment while contributing to the overall guest experience. Join a team that values excellence and offers a supportive atmosphere for growth and development.

Qualifications

• Experience in customer service roles is an asset.
• Ability to resolve complaints and provide information effectively.

Responsibilities

• Register guests and assign rooms while maintaining inventory.
• Process departures, calculate charges, and answer calls.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Secondary (high) school graduation certificate

Job description

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges, and receive payments
• Maintain an inventory of vacancies, reservations, and room assignments
• Answer telephone calls and relay messages

Education: Secondary (high) school graduation certificate

Experience: Experience is an asset

Note: Be the first to be notified about new front desk clerk and hotel jobs in Victoria, BC. By applying, you agree to receive job alerts via email and accept the Terms. You can cancel alerts at any time.

Employer: Bear Mountain Resort & Spa Ltd., Victoria, BC