CLO Manager (12-Month Contract)

KPMG Canada; Kingston; Hybrid; CAD 73,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Contract Manager, where you will leverage your expertise to manage external resources across Canada. This role involves advising hiring managers, handling complex cases, and ensuring compliance with various regulations. You will collaborate with experts while managing over 1000 cases annually, contributing to continuous improvement projects and mentoring team members. Enjoy the flexibility of virtual work with occasional in-office meetings, and be part of a culture that values integrity and excellence. If you are passionate about making a difference in the workplace, this is the opportunity for you.

Qualifications

• 5+ years’ experience with contract labor or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple stakeholders.

Responsibilities

• Manage processes and resolve challenges related to external resources across Canada.
• Handle complex cases and escalations independently.

Skills

Contract labor case management

Stakeholder management

Attention to detail

Organizational skills

Proficiency in MS Office

Knowledge of immigration matters

Education

College or university degree

Tools

MS Office

ServiceNow

Flextrack

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Contingent Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources, while balancing the commercial needs of the business with risk mitigation for the firm. This is achieved by:

1. Utilizing internal contingent workforce experts, who stay current on market intelligence.
2. Acting as trusted advisors, educating and challenging the status quo, and advising on creative solutions.
3. Delivering a customer-centric approach by minimizing administrative efforts, anticipating needs, and collaborating closely with Hiring Managers.

Location: Anywhere in Canada (virtual work opportunity, with 1-2 days in office per month for meetings).

What You Will Do

Reporting to the Leader of the Contract Labour Office (CLO), the Contract Manager will manage processes and resolve challenges related to external resources across Canada, handling over 1000 cases per year of varying complexity. Responsibilities include:

• Applying technical expertise to advise and support hiring managers in engaging external resources.
• Handling complex cases and escalations independently.
• Managing contract revisions, risk assessments, change management, and relationships.
• Addressing matters related to classification, independence conflicts, immigration, taxation, data security, and other compliance issues, often partnering with subject-matter experts.
• Working on high-risk cases involving legislative compliance, firm policies, and external regulations.

Additional Responsibilities

Including case management, continuous improvement projects, and miscellaneous duties such as responding to inquiries, reporting, managing escalations, leading education sessions, and mentoring team members.

Qualifications

• College or university degree in a relevant field.
• 5+ years’ experience with contract labor or contingent workforce case management.
• Experience drafting third-party agreements and liaising with multiple stakeholders.
• Knowledge of immigration matters related to resourcing.
• Ability to act as a trusted advisor and manage multiple stakeholders, including senior members and external providers.
• Attention to detail, organizational skills, and ability to manage competing priorities.
• Proficiency in MS Office, especially Excel; experience with ServiceNow and Flextrack is an asset.

This role requires fluency in English, with the ability to support English-speaking colleagues and stakeholders.

Compensation and Benefits

The base salary range in BC is $73,000 to $109,500, with potential bonuses. Salary offers are based on location, skills, and experience. KPMG offers a comprehensive Total Rewards program.

Our Values

Integrity, Excellence, Courage, Together, For Better — guiding our actions and culture.

Inclusion and Accommodations

KPMG is committed to an inclusive, respectful workplace and provides adjustments or accommodations during the recruitment process upon request. For support, contact our Employee Relations Service team.