Residence Front Desk Assistant

Olds College of Agriculture & Technology; Olds; On-site; CAD 30,000 - 60,000; Part time

Job summary

Olds College of Agriculture & Technology is seeking a Front Desk Assistant to support residence operations. The role involves administrative tasks, responding to inquiries, and promoting a positive environment for students and guests. Ideal candidates will have strong communication and organizational skills, and be committed to inclusivity and diversity.

Qualifications

• Maintaining a GPA of 2.5 or higher as an Olds College student.
• Outstanding customer service and communication skills.

Responsibilities

• Respond to inquiries and assist with front desk operations.
• Maintain confidentiality and manage student information.
• Promote events and maintain a positive community environment.

Skills

Time Management

Communication

Interpersonal Skills

Organizational Skills

Problem Solving

Customer Service

Attention to Detail

Education

Olds College Student

Tools

Google Programs

Job description

About Olds College Of Agriculture And Technology

Founded in 1913, Olds College of Agriculture & Technology has been offering high quality hands-on education for over a century. Through our core programming including continuing education, online and blended programming, we provide accessible educational opportunities within Alberta and beyond. We are passionate about the Agriculture industry. Through our applied research and integrated learning, we are proud to be Canada’s Smart Agriculture College, specializing in agriculture, agrifood, horticulture, land and environmental stewardship. We work closely with industry to advance and adapt our programming to ensure our graduates have the skills to succeed.

The Opportunity - Residence Front Desk Assistant

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement Job Classification: Student, Office Assistant

The role of Front Desk Assistant is an integral member of our team and is often the first point of contact for all students and guests. The Front Desk Assistant will perform a variety of general administrative and clerical functions. The incumbent will be required to take direction and work intuitively to support the day-to-day operations of the Residence Services Team, and also takes the security, safety, privacy, and wellbeing of the resident community seriously when going about questions, queries, and tasks.

• Hours of work may vary Sunday to Friday with between 15-20 hours of work per week, scheduled around students’ academic obligations
• Duration of contract: August 2025-April 2026
• Additional hours may be required at specific times of the year or for occasional, supplementary operations support.
  
  

Key Job Functions

Front Desk Operations

• Respond to all questions, inquiries, and comments in a timely and professional manner
• Work independently and take initiative to complete tasks and projects as assigned
• Assist with key audits, paperwork, office organization, and check-in/check-out procedures
• Coordinate distribution of mail
• Be familiar with Olds College grounds and resources, and the needs of conference guests
• Must keep private information of students confidential as well as front desk procedures, passwords, and data
• Must look through a safety and privacy lens when answering questions and queries that involve students, and when determining who is being let into the building
• Maintain an organized and clean workspace
• Promote and advertise events within residence and the broader college community - this includes use of the Olds College Residence social media pages and participating in Residence marketing campaigns (eg. video testimonies)
• Plan, execute and support front desk engagement initiatives
  
  

Customer Service

• Treat clients, guests, employees, students, supervisor, and colleagues with courtesy and respect
• Practice active listening, be observant, and make appropriate referrals
• Dress, speak, and behave in an appropriate and professional manner
• Help to create and maintain a positive community environment
• Be visible and available to assist and be a resource to residence guests
  
  

Education/Experience/Skills/Knowledge Required

• Olds College Student maintaining a GPA of 2.5 or higher
• Outstanding time management skills
• Experience with using Google programs and general computer technical skills
• Excellent communication, interpersonal and organizational skills
• Able to maintain a professional demeanor and think critically under pressure or balancing competing priorities
• Build and maintain positive relationships with students, guests and visitors
• Effective problem solving
• Outstanding customer service
• Ability to work independently
• Accuracy and attention to detail
• Regular and effective communication with the Residence Services Team
• Makes decisions with the Students in mind, focusing on providing the best possible student experience
• Acts ethically, openly, honestly, and respectfully to build and maintain an environment of trust, safety, and well-being
• Demonstrate a strong dedication to promoting inclusivity and diversity by actively seeking out and valuing diverse perspectives, fostering a welcoming and supportive environment for individuals of all backgrounds, and continuously striving to create a culture of respect and understanding
  
  

Conditions Of Employment

• May be required to work outside regular office hours
• Must respect and actively promote health and safety policies.
  
  

Blackout dates 2025-2026 (subject to change):

“Blackout dates” are specific dates and events where attendance is required

First Semester

• FDA Training: August 17th - August 30th, 2025
• Move-In Day: Sunday, August 31st, 2025
• Welcome Week: September 1st - 7th, 2025
• Open House: weekend in October or November
• Week Before Holiday Closure: December, 2025
  
  

Second Semester

• January Move-In: January 4th, 2026
• Frost Week: January 5th-11th, 2026
• Level Up Campaign Day: March, 2026
• April Move-Out: April, 2026
• April Move-in: April, 2026
  
  

Please apply by June 2, 2025

We thank all individuals for their interest in this position. We appreciate the time involved for candidates in the application process. At this time, please note only those selected for interviews will be contacted.

Olds College is committed to an equitable, diverse, and inclusive workplace. We welcome applications from all qualified persons. We encourage applications from women, Indigenous Peoples, racialized persons, persons with disabilities and persons of any sex, sexual orientation, gender identity or gender expression.