Customer Service Representative

Fresh Start Foods Canada; Milton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the foodservice industry seeks a Customer Service Representative for their Milton facility. The role involves managing customer orders and inquiries while ensuring quality service. The ideal candidate will possess strong communication and organizational skills, thrive in a team environment, and have a commitment to customer satisfaction.

Benefits

Employee Purchase Program

Profit Sharing

Medical, Dental, Vision

Registered Retirement Savings Plan (RRSP) Program

Company sponsored events

Qualifications

• Excellent communication skills required.
• Strong data entry and computer skills needed.
• Customer service experience is essential.

Responsibilities

• Taking customer orders by phone, email, or fax.
• Managing customer inquiries and providing prompt responses.
• Data entry and associated paperwork for all orders.

Skills

Communication

Multi-tasking

Organizational Skills

Customer Service

Data Entry

Teamwork

Tools

Microsoft Office

Google Docs

Job description

Fresh Start Foods Canada Ltd.

Join one of the BEST teams in the Industry

At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:

• Who are customer centric
• Who are able to deliver on their commitments
• Who value individual excellence and collective performance
• Who care and give back - sustainable agriculture, the environment, corporate citizenship
• Who go above and beyond to provide options for our customers
• Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

Fresh Start Foods Canada Ltd. was founded in 1993 to provide Foodservice Customers with a fresh alternative. An outstanding supply network, efficient distribution through our three regional locations, and our thoroughly modern processing plant are all part of our commitment to provide the freshest fruits and vegetables possible.

We are currently seeking a full time Customer Service Representative to join our team for the Milton Facility.

Description of Role:

Reporting to the Customer Service Manager the position of Customer Service Representative has overall responsibility for leadership of all sales related activities within their assigned duties. Along with the rest of the members of the Sales team, is responsible for the overall delivery of Customer quality and service experiences.

We provide:

• Team based work environment
• Training & Job security
• Opportunity for advancement
• Employee Purchase Program
• Profit Sharing
• Medical, Dental, Vision (after 30 days of continuous service)
• Registered Retirement Savings Plan (RRSP) Program – Company Match Up to 3%
• Company sponsored events (Family Picnic, Staff Celebration, BBQ’s)

Duties and Responsibilities:

• Taking all customer orders by phone, email or fax
• Data entry, including order processing and other daily procedures
• Associated paperwork for all orders
• Managing all customer inquiries and providing prompt responses
• Managing a multi line phone system
• Other customer service duties as assigned

Skills, Qualifications, and Experience:

• Excellent communication skills, both verbal and written
• Ability to multi-task and work in a fast paced environment
• Strong data entry skills
• Strong computer skills – working knowledge of Microsoft Office and Google Docs
• Customer service experience
• Strong organizational and time management skills
• Ability to work in a team environment
• High level of detail and accuracy while working under specific deadlines

We provide:

• Team based work environment
• Training & Job security
• Opportunity for advancement
• Employee Purchase Program
• Profit Sharing
• Medical, Dental, Vision (after 30 days of continuous service)
• Registered Retirement Savings Plan (RRSP) Program – Company Match Up to 3%
• Company sponsored events (Family Picnic, Staff Celebration, BBQ’s)

Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.

This Job is for an Existing Vacancy

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

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