Dealer Support Representative (On-Site)

Concentrix Limited Company; Oshawa; On-site; Full time

Job summary

A leading company is seeking a Dealer Support Representative in Oshawa, Ontario. This role involves providing exceptional customer service through various communication channels. Ideal candidates will have a high school diploma and customer service experience. The company offers extensive training and opportunities for career growth.

Benefits

Paid training

Performance-based incentives

Employee referral bonus opportunities

Medical, dental, and vision insurance

Registered Retirement Savings Plan

Paid PTO and holidays

Employee Assistance Program (EAP)

Qualifications

• 1 year of customer service experience is beneficial.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

Responsibilities

• Welcome customers and handle multiple call types.
• Provide first level technical support to Dealer network.
• Respond to inquiries about order status and claims.

Skills

Customer Service

Multi-tasking

Technical Support

Education

High School Diploma

Tools

Windows-based Applications

Job description

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Job Title

Dealer Support Representative (On-Site)

Job Description

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Title: Dealer Support Representative

Location: Oshawa, Ontario

The Dealer Support Representative interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Dealer Support Representative position at Concentrix is just the right place for you!

As a Dealer Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Dealer Support Representative, you’ll:

• Welcome customers to the brand and our variety of products
• Handle multiple call types from our various members in North America and answer general customer inquiries clearly and professionally
• Respond to dealers, zone offices, warranty administrators and dealer representatives on order and shipping status, claim submissions, and incentive eligibility programs
• Provide first level technical support to Dealer network with respect to communication infrastructure and technical applications regarding the communications web-based network
• Deliver expert customer experiences…with a smile.
  
  

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Dealer Support Representative role include:

• 1 year of customer service experience (Retail, Restaurant, and or Call Centre experience) is beneficial
• A High School Diploma (or equivalent)
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Computer proficiency (including knowledge of windows-based application)
• The flexibility to work a minimum of a 40-hour work week. Currently, we are not hiring students
  
  

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• $18.90 hourly
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• A modern, state-of-the-art office setting with advanced technologies and a great team
  
  

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

CAN Oshawa

Language Requirements

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

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