Dealer Support Representative (On-Site)

Convergys; Oshawa; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking global organization as a Dealer Support Representative. This role offers the chance to provide exceptional customer service while resolving issues related to client products. You'll be part of a diverse team, dedicated to delivering excellent customer experiences and supported by comprehensive training and development programs. With a strong emphasis on career growth, this position is perfect for those eager to learn and thrive in a dynamic environment. Enjoy a competitive hourly wage and a range of benefits, all while contributing to a culture that values inclusivity and innovation.

Benefits

Paid Training

Employee Referral Bonuses

Retirement Plan

Paid PTO

Health Benefits

Employee Assistance Program

Modern Office with Advanced Technology

Qualifications

• At least 1 year of customer service experience preferred.
• High School Diploma or equivalent required.

Responsibilities

• Welcome customers and introduce our products.
• Provide first-level technical support to the dealer network.

Skills

Customer Service Experience

Multitasking

Technical Support

Proficiency with Windows

Education

High School Diploma

Job description

Dealer Support Representative (On-Site)

Apply locations: CAN Oshawa

Time type: Full time

Posted on: Yesterday

Job Requisition ID: R1613958

Job Title:

Dealer Support Representative (On-Site)

Job Description

The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Location:

Oshawa, Ontario

Position Overview

The Dealer Support Representative interacts with customers via inbound/outbound calls and/or web. Responsibilities include providing support and resolving routine issues related to client products and services. Military veterans are encouraged to apply.

Why Join Us?

Join a forward-thinking global organization with a people-first, inclusive culture. We have received awards such as "World’s Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth." Be part of a diverse team from over 70 countries, supporting well-known brands through exceptional customer experiences and innovative technology.

Career Growth & Development

We offer comprehensive training, ongoing support, and opportunities for advancement, with about 80% of managers promoted from within. Our free learning and leadership programs are designed to help you achieve your career goals.

Responsibilities

• Welcome customers and introduce our products
• Handle various call types from North American clients, answering inquiries professionally
• Respond to dealer inquiries regarding order status, claims, and incentives
• Provide first-level technical support to the dealer network
• Deliver excellent customer experiences with a positive attitude

Qualifications

• At least 1 year of customer service experience (retail, restaurant, call center) preferred
• High School Diploma or equivalent
• Ability to multitask in a fast-paced environment
• Eagerness to learn new technologies
• Proficiency with Windows-based applications
• Availability to work a minimum of 40 hours per week; currently not hiring students

Benefits

• $18.90/hourly wage
• Paid training and performance incentives
• Employee referral bonuses
• Retirement plan, paid PTO, holidays, health benefits, and Employee Assistance Program
• Modern office with advanced technology

Join Us!

If you're ready for your next career step, apply today and join over 440,000 global professionals at Concentrix.

Additional Information

Language requirements, privacy notices, and equal opportunity employment policies are included in the full description.