General Manager

Sanctum; Victoria; On-site; CAD 70,000 - 90,000; Full time

Job summary

Sanctum, a visionary wellness retreat on Vancouver Island, seeks a General Manager to lead operations and team management. This role offers the chance to shape a meaningful venture focused on ecological stewardship and community wellness. Responsibilities include overseeing hospitality, retreat coordination, and ensuring an exceptional guest experience. Ideal candidates will have significant experience in hospitality management and a passion for Indigenous-informed practices.

Benefits

Competitive salary with bonus potential

Housing or accommodation support

Wellness perks

Qualifications

• 5+ years experience in hospitality or wellness operations.
• Proven leadership in startup or entrepreneurial environments.

Responsibilities

• Oversee daily retreat operations and manage staff.
• Ensure seamless guest experiences and manage budgets.

Skills

Leadership

Communication

Project Management

Job description

Job Title: General Manager – Sanctum Village & Retreats

Location: Highlands, Vancouver Island, BC

️ Type: Full-Time, On-Site

Compensation: Competitive salary with performance incentives

Estimated Start Date: Fall/Winter 2025 (or earlier, negotiable)

About Sanctum:

Sanctum is a visionary off-grid luxury wellness retreat coming soon to the coastal rainforest on Vancouver Island. Rooted in regeneration, reciprocity, and community, Sanctum is designed as a sanctuary for healing, nature connection, creative pursuits, and entrepreneurial transformation. We host immersive retreats, glamping stays, seasonal markets, and nature-based wellness experiences — all grounded in ecological stewardship and Indigenous-informed wisdom.

Position Overview:

We are seeking a mission-driven, heart-led General Manager to lead day-to-day operations and help bring the Sanctum vision to life. This is a rare opportunity to help shape a meaningful land-based venture from the ground up. You’ll oversee hospitality, retreat coordination, team leadership, budgeting, and guest experience — while holding deep respect for the ecological, spiritual, and cultural essence of the land.

Key Responsibilities:

Operations & Logistics

• Oversee daily retreat operations, including accommodation (glamping domes, cabins), spa facilities, and event spaces
• Coordinate bookings, vendor schedules, site maintenance, and seasonal event execution
• Research, book, and manage retreat, workshop, and event hosts
• Manage inventory, purchasing, and relationships with local suppliers and service providers
• Manage payroll for all employees, contractors, and vendors

Team Leadership

• Hire, train, and manage hospitality, housekeeping, and guest services staff
• Create a strong, mission-aligned team culture focused on presence, care, and excellence

Guest Experience

• Deliver a seamless, soulful guest journey — from check-in to post-retreat integration
• Ensure all wellness, cultural, and culinary experiences meet the Sanctum standard
• Support retreat hosts and facilitators with on-site logistics and service excellence

Budget & Administration

• Monitor and manage budgets, financial reporting, and occupancy goals
• Oversee payment systems, reporting tools, and guest CRM platforms

Qualifications & Experience:

• 5+ years experience in hospitality, retreat or resort management, eco-tourism, or wellness operations
• Proven leadership in startup or entrepreneurial environments (especially land-based or off-grid)
• Experience with property operations, guest services, and team management
• A heart for Indigenous-informed collaboration, ecological values, and spiritual wellness
• Strong communication, systems thinking, and project management skills

What We Offer:

• The opportunity to co-create a transformational wellness sanctuary from its early stages
• Competitive salary with bonus potential and wellness perks
• Deep connection to a purpose-driven community rooted in healing, land, and creativity
• Immersive work in a stunning forest setting with flexible rhythms aligned with nature
• Housing or accommodation support (negotiable)

To Apply:

Please send your resume and a brief letter sharing why you feel called to lead at Sanctum to [e-mail]. Applications are accepted on a rolling basis until the right person is found.

We strongly encourage applications from individuals who identify as Indigenous, Métis, BIPOC, LGBTQIA2S+, women, and others who are underrepresented in wellness leadership roles. We value lived experience, heart intelligence, and deep integrity as much as we value formal credentials.