Customer Service Representative

Environmental 360 Solutions; Ontario; On-site; CAD 40,000 - 60,000; Full time

Job summary

Environmental 360 Solutions is seeking a dedicated customer service representative to enhance client interactions in a fast-paced environment. The ideal candidate will share a passion for environmental management and possess strong communication and problem-solving skills, contributing to the company's commitment to excellence and safety.

Qualifications

• Experience in B2B customer service is an asset.
• Strong problem-solving abilities are essential.
• Excellent written and verbal communication skills are required.

Responsibilities

• Provide exemplary customer service and support to clients.
• Process orders accurately and communicate with internal teams.
• Proactively follow up on outstanding orders and develop new leads.

Skills

Bilingualism

Problem-solving

Communication

Job description

Environmental 360 Solutions Inc. purchased Chem-Ecol in 2021, a manufacturer and specialty blender of new and reclaimed (purified) industrial oils established in 1975. E360S-Cobourg provides purification services and expert advice to customers targeting optimal equipment performance and reliability while reducing their environmental footprint. The Cobourg Division currently serves manufacturers in Canada and the United States.

The Division is committed to providing excellent products and services to our customers produced in a safe workplace using innovative processes. We help to create opportunities for success for all of the people whose lives we impact. We have not had any recordable environmental incidents in our 50-year history. We are completing our 18th consecutive year without a lost time accident. To have a significant and lasting impact on our community, we will double our size every five years.

Specifically, what makes this Division unique is :

• We have the quality and reliability of a large company.
• We have the customer service of a small company.
• We have people that will go above and beyond to ensure that the customer is satisfied.
• For many of our customers, we offer a better product at a better price with less environmental impact.

Position Description

If you are passionate about the environment and looking to work with a company that provides “Trusted Environmental Management” solutions to help customers reduce their environmental footprint.

You embrace the 5 R’s :

• Refuse
• Reduce
• Re-use
• Re-purpose
• Recycle

and are motivated to help others do the same.

Your values align with ours :

• Can Do
• Friendly
• Expert

You will collaborate with the Sales and Customer Service Teams to provide an exemplary customer experience to existing and new clients in a fast-paced growth company.

You take responsibility for your personal health and safety and welcome the opportunity to collaborate with a similarly minded team who is completing their 15th consecutive year without a lost time accident.

Position Responsibilities

• You are selfless to share your knowledge about the company’s products / services and enjoy answering customer inquiries.
• You are detailed and accurate when processing orders and communicate customer requests clearly to your internal team.
• You enjoy problem solving, leverage your experience and are naturally curious to get to root of the issue and assist customers.
• Using your consultative selling style, you are confident upselling and excel at finding solutions for customers.
• You are a self-starter and proactively contact customers and prospect to follow up on outstanding orders and develop new leads.
• You remain calm under pressure, are a good listener and always act with professionalism, attributes to effectively handle customer complaints and dissatisfactions.
• Your analytical, time management and organizational skills will serve you well to :
• Formulate FAQ’s
• Identify, recommend, and implement Continuous Improvement initiatives
• You are keen to contribute to other related projects and duties as required
• Other duties as required

Knowledge, Skills and Competencies

• Bilingualism is considered an asset – French and English
• Experience dealing with customers in a B2B setting, Customer Service, Supply chain industry / items and Inventory and coordination is considered an asset
• Strong problem-solving abilities
• Excellent written and verbal communication skills

How To Apply

Click on the apply now button to submit your resume. Due to the high volume of resumes we will only be contacting candidates that best meet the needs of the business. Thank you for your interest Environmental 360 Solutions Inc.

The above statements are intended to describe the general nature and level of work being performed by people assigned in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As past of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

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