SR Bilingual Technical Customer Service / Service clientèle technique bilingue senior

Cardinal Health; Canada; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading healthcare company in Canada seeks a bilingual Customer Care team member to provide exceptional support in a dynamic environment. The role involves addressing customer inquiries, managing product orders, and ensuring high-quality service. Ideal candidates will have 3-5 years of experience in customer service, strong problem-solving skills, and a medical background is preferred. Join us to make a meaningful impact in healthcare.

Benefits

Full dental and health benefits including life insurance from day 1

Pension plan with employer matching after 3 months

Paid vacation and sick days

Qualifications

• 3 to 5 years of experience in a Customer Service environment.
• Motivated to learn new software and comfortable with multiple applications.
• Medical background preferred.

Responsibilities

• Provide customer front-line support for medical inquiries.
• Investigate issues and manage product returns.
• Process orders and manage government programs for home patients.

Skills

Bilingual (French and English)

Problem Resolution

Multi-tasking

Interpersonal Skills

Education

Post-Secondary Education

Tools

JD Edwards

Job description

Cardinal Health, with over 1300 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

We are looking for positive and team-oriented individual to join our dynamic Customer Care team as a remote team member. Join our Customer Care team make an impact by providing customer front-line excellence support by servicing internal and external clients in the Health Care industry.

Working hours are Monday to Friday 8 : 00am – 4 : 00pm.

For more information on what it is like to work for us, please watch this video : .

Receiving incoming calls, investigate issues and respond to customer inquiries related to medical equipment, including parts information; pricing; quotes for repair or exchange; base or extended warranty coverage; availability; replacements / substitutes and expediting shipments

Redirecting complex technical issues to appropriate company team (Technicians, Field Service Representatives, nurses or other appropriate person / department)

Researching, resolving and issue product returns according to policy

Processing parts, service and asset related orders, in accordance with organizational guidelines

Managing government programs with regards to home patients including : inquiries / requests; repairs; exchange units; warranties and weekly inventory replenishment to nurses’ sites

Upholding highest level of support service including thorough understanding of procedures and processes

You’re fluent in French and English, written and oral

You have 3 to 5 years of experience in a Customer Service environment interacting with internal and external customers

You’ve proven multi-tasking and problem resolution ability in a fast paced environment

You’re motivated to learning new software, JD Edwards experience is preferred

You’re meticulous, and excel in interpersonal skills

You’re comfortable working with different computer applications simultaneously

Medical background preferred

Post-Secondary Education preferred

Our Employees all benefit from :

Full dental and health benefits including life insurance from day 1

Pension plan with employer matching after 3 months of employment

Paid vacation and sick days

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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