SR Bilingual Technical Customer Service / Service clientèle technique bilingue senior

Cardinal Health; Ontario; Remote; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care team member to provide essential support in the healthcare sector. This remote position involves assisting clients with inquiries about medical equipment, ensuring a high level of service and satisfaction. Candidates should be fluent in both French and English and possess strong problem-solving skills. Join a dynamic team that values diversity and inclusivity, and make a meaningful impact in the healthcare supply chain. Enjoy comprehensive benefits, including health coverage from day one and a pension plan with employer matching.

Benefits

Full dental and health benefits

Life insurance from day 1

Pension plan with employer matching

Paid vacation and sick days

Qualifications

• 3-5 years in customer service, interacting with clients.
• Ability to multitask and resolve issues in fast-paced settings.

Responsibilities

• Provide frontline support for medical equipment inquiries.
• Manage government programs for home patients.
• Process product returns and service orders.

Skills

Fluent in French

Fluent in English

Customer service experience

Multitasking

Problem-solving

Interpersonal skills

Education

Post-secondary education

Tools

JD Edwards

Job description

Cardinal Health, with over 1300 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals across the country.

We are looking for a positive and team-oriented individual to join our dynamic Customer Care team as a remote team member. Join our Customer Care team and make an impact by providing frontline customer support to internal and external clients in the healthcare industry.

Working hours are Monday to Friday, 8:00 am – 4:00 pm.

For more information on what it is like to work for us, please watch this video: [Insert link].

Responsibilities include:

1. Receiving incoming calls, investigating issues, and responding to customer inquiries related to medical equipment, including parts information, pricing, repair or exchange quotes, warranty coverage, availability, replacements/substitutes, and expediting shipments.
2. Redirecting complex technical issues to the appropriate team (Technicians, Field Service Representatives, nurses, or other departments).
3. Researching, resolving, and processing product returns according to policy.
4. Processing parts, service, and asset-related orders in accordance with organizational guidelines.
5. Managing government programs related to home patients, including inquiries, repairs, exchange units, warranties, and weekly inventory replenishment to nurses’ sites.
6. Upholding the highest level of support service, including a thorough understanding of procedures and processes.

Qualifications:

• Fluent in French and English, both written and oral.
• 3 to 5 years of experience in a customer service environment interacting with internal and external customers.
• Proven ability to multitask and resolve problems in a fast-paced environment.
• Motivated to learn new software; JD Edwards experience is preferred.
• Meticulous with excellent interpersonal skills.
• Comfortable working with multiple computer applications simultaneously.
• Medical background and post-secondary education are preferred.

Benefits include:

• Full dental and health benefits, including life insurance from day 1.
• Pension plan with employer matching after 3 months.
• Paid vacation and sick days.

We encourage candidates who are back-to-work, people with disabilities, those without a college degree, and Veterans to apply.

Cardinal Health supports an inclusive workplace that values diversity and encourages employees to be their authentic selves. We are an Equal Opportunity / Affirmative Action employer, considering all qualified applicants without regard to race, religion, color, national origin, age, disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, or any other protected status.