Corporate Business Analyst (3 Years)

Legal Aid Ontario; Toronto; Hybrid; CAD 98,000 - 115,000; Full time

Job summary

An established industry player is seeking a Corporate Business Analyst to join their dynamic team in Toronto. This role offers the opportunity to work on impactful projects within the justice system, focusing on documenting system requirements and supporting the development of solutions that enhance client access to justice. The ideal candidate will thrive in a flexible hybrid environment, bringing expertise in business analysis and a passion for innovation. Join a team dedicated to equity, diversity, and inclusion, where your contributions will make a meaningful difference in the community.

Qualifications

• 5+ years in a business analyst role with a focus on system requirements.
• Experience in Agile environments, familiar with Scrum and Kanban.
• Strong understanding of CRM components and data management.

Responsibilities

• Documenting business requirements for functional design specifications.
• Conducting business process reviews and user experience validation.
• Preparing test case scenarios to support UAT testing activities.

Skills

Business Analysis

Agile Methodologies

SQL

Communication Skills

Interpersonal Skills

Education

Bachelor's Degree in IT or Business

Tools

Salesforce

MS Office 365

MS Dynamics 365

Oracle PeopleSoft CRM

Jira

Confluence

Figma

Visio

Power BI

Tableau

Job description

Union: OPSEU PO

Job Number: J0425-1133

Job Title: Corporate Business Analyst (3 Years)

Job Type: Contract

Contract Duration (months): 3 years

City, Province, Country: Toronto, Ontario, Canada

Job Location: Toronto

Job Category: Information Technology

Role Designation:Flexible Hybrid - In person days can be flexible from week to week subject to manager approval and operational requirements.

Open Positions: 2

Posting Date: May 8, 2025

Closing Date: May 21, 2025

Salary: $98,547.36 - $114,243.38/Year

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function

The Corporate Business Analyst (CBA) will be working closely with the CRM Replacement Project team and stakeholders. The CBA will be responsible for documenting the system requirements (functional, non-functional and technical) and support the development of the detailed specifications, liaising with the technical team during the build stage to ensure that the system solution/build meets the business purpose and functional use. Further, support QA and UAT testing activities.

Home Location: Toronto Provincial Office
Secondary Location: n/a

Reports to: Manager, Technical Delivery and System Design, CRM Replacement Project

Key accountabilities
• Gathering/documenting the business requirements, in preparation for functional design specification writing
• Defining specifications to meet the business objectives and of the product being designed or built
• Conduct business process reviews, journey mapping, user story mapping, and user experience validation based on the project need
• Evaluating business output requirements and formats to be able to determine and recommend the most appropriate system design solution to address the functional requirement
• Analyze and may be asked to evaluate existing and new systems to verify a match to the business requirement.
• Construct workflow charts, process maps, and system diagrams; studying system capabilities; writing system specifications, and other supporting architectural documents
• Working closely with project team and stakeholders to scope out the project system requirements specifically as it related to business system solution change and technical specifications
• Preparing test case scenarios to support UAT testing activities
• Supporting QA team during testing cycles/coordinating UAT, based on project need
• Flexible to other responsibilities within role.

Required skills & experience
• Bachelor's degree in IT, Business, or related field
• Minimum 5 years of experience in a business analyst role
• Minimum 2 years of experience working in Agile environment and familiar with Scrum and Kanban frameworks
• Minimum 2 years of experience managing requirements for one or more of the following applications: Salesforce, MS Office 365, MS Dynamics 365, Oracle PeopleSoft CRM, Oracle Service Cloud and Intelligent Advisor
• Strong understanding of CRM components such as user management and access control, client/task lifecycle management, data lifecycle management, workflow automation, scheduling, integration, document management, security/compliance, and reporting
• Proficiency with tools such as Figma and/or Visio to develop and manage user story map, user journey maps, process flows, and technical/system diagrams
• Excellent data manipulation and analysis skills using SQL and Excel
• Excellent interpersonal skills
• Excellent communication and technical writing skills
Asset:
• Certification in Business Analysis (e.g., CBAP and/or PMI-PBA)
• Familiarity with UI/UX principles
• Experience building reports and requirements for Power BI/Tableau
• Experience managing requirement for AI solutions such as predictive analytics, natural language processing, intelligent automation/recommendation, and chatbots
• Proficient with project management tools Jira and Confluence

Final candidates for this position will be required to undergo a criminal record check.

To apply submit a cover letter & résumé.

Only those candidates selected for an interview will be notified by email.

This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) and the successful incumbent will be governed by the provisions of a collective agreement and subject to union dues.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

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