IT Administrator - Corporate (2025-8177)

Verve Senior Living; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Verve Senior Living is seeking an IT Administrator to support IT services across multiple retirement homes. This role involves troubleshooting, managing Microsoft cloud services, and collaborating with IT teams to enhance operational effectiveness. Ideal candidates will have strong technical skills and a passion for supporting seniors in a rewarding environment.

Qualifications

• Experience with ticketing systems.
• Ability to work independently and in a team environment.
• Ability to learn new technologies quickly.

Responsibilities

• Provide Microsoft cloud services and desktop troubleshooting.
• Collaborate with IT team for implementation procedures.
• Maintain IT asset inventory and technical documentation.

Skills

Problem-solving

Time management

Interpersonal communication

Attention to detail

Research and analysis

Education

College or university graduate

5 years of hands-on experience in a related technology discipline

Tools

Microsoft 365 Admin centers

PowerShell

Microsoft Azure Security Center

Microsoft Defender

Microsoft Intune

Meraki firewalls

Job description

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality from Excellence Canada. As part of our team, your contributions are key to helping us achieve our shared vision of helping seniors live longer, better. And, you'll also have a lot of fun doing it. Want to join us?

Role Overview

The IT Administrator applies technical and operational knowledge to deliver effective IT services that meet the day-to-day needs of Diversicare Canada Management Services Co., Inc. (30 retirement homes, 1 head office, and 1 regional office) and DCMS Realty.

The IT Administrator provides Microsoft cloud services, Wi-Fi, network/firewall, and desktop troubleshooting, along with special projects rollout. He/she works closely with other IT team members to set implementation procedures and standards.

The IT Administrator travels extensively to perform onsite support, rollout activities, site surveys, document business requirements from business representatives and vendors, and provide status reports as determined by the project team. He/she also collaborates with the outsourced remote helpdesk as an escalation point for onsite break/fix issues.

Reporting to the National Director of IT, you will work with the project team for implementations, documentation, and post-rollout support.

Qualifications

• College or university graduate or 5 years of hands-on experience in a related technology discipline.
• Experience working with ticketing systems.
• Experience administering Microsoft 365 Admin centers (Security, Compliance, Intune, Exchange, SharePoint, Teams, etc.).
• Strategic thinker and problem-solver.
• Strong organization and time management skills.
• Ability to work under pressure with tight deadlines and produce results.
• Ability to work independently and in a team environment.
• Ability to learn new technologies quickly.
• Excellent interpersonal and communication skills (written and verbal).
• High attention to detail and accuracy.
• Ability to conduct research and analyze technology.

Key Responsibilities

• Understanding of Microsoft 365 (SharePoint, Outlook/OWA, Teams, OneDrive).
• Proficiency in PowerShell scripting and process automation.
• Knowledge of Microsoft Azure Security Center (MFA, Conditional Access, Compliance, and Identity).
• Knowledge of Microsoft Defender.
• Proficiency in administrative tasks in Microsoft Intune (mobile device management).
• Perform installation, configuration, patching, troubleshooting, moves, and decommissioning of PCs.
• Implement cybersecurity best practices and training.
• Maintain IT asset inventory.
• Administer Meraki firewalls, routers, switches, Wi-Fi, cameras, etc.
• Promote operational effectiveness through end-user training of new technologies.
• Troubleshoot IT issues reported by users, including password resets and network connectivity issues.
• Maintain technical documentation for systems.
• Follow change control procedures.
• Participate in on-call rotations and respond to outages.
• Willingness to travel extensively within the GTA and across Canada.

General

• Comply with relevant health and safety legislation and policies.
• Complete mandatory training and education.
• Perform other duties as assigned.

All employment offers are subject to a criminal background check. We thank all applicants; only those under consideration will be contacted. Verve Senior Living is committed to an inclusive, equitable, and accessible workplace. If you require accommodation during the recruitment process, please let us know.