IT Administrator - Corporate (2025-8177)

Verve Senior Living; Toronto; On-site; CAD 60,000 - 85,000; Full time

Job summary

Verve Senior Living is seeking an IT Administrator to provide essential IT services across multiple locations. This role involves managing Microsoft 365 services, troubleshooting IT issues, and ensuring operational effectiveness through user training. The ideal candidate will possess strong technical skills, a degree or significant experience in technology, and excellent communication abilities.

Qualifications

• Experience with ticketing systems and managing Microsoft 365 services.
• Ability to work independently and as part of a team.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Managing Microsoft 365 services and handling PowerShell scripting.
• Troubleshooting user-reported IT issues and maintaining technical documentation.
• Traveling extensively within the GTA and across Canada as needed.

Skills

Problem-solving

Organizational skills

Communication

Research and analysis

Education

College or university degree

5 years of hands-on experience in technology

Tools

Microsoft 365 Admin centers

PowerShell

Microsoft Azure Security Center

Microsoft Intune

Meraki firewalls

Job description

IT Administrator - Corporate (2025-8177)

Join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to ensure each person has a great day, every day. Our team thrives on collaboration and a passion for excellence, having achieved awards such as the Order of Excellence in Quality from Excellence Canada. Your contributions are vital to our shared vision of helping seniors live longer, better. Want to join us?

Role Overview

The IT Administrator applies technical and operational knowledge to deliver effective IT services that meet the daily needs of Diversicare Canada Management Services Co., Inc, which includes 30 retirement homes, 1 head office, and 1 regional office. The role involves providing Microsoft cloud services, WIFI, network/firewall support, desktop troubleshooting, and special project rollouts. The IT Administrator works closely with the IT team to set implementation procedures and standards.

This position requires extensive travel for onsite support, site surveys, business requirements documentation, and coordination with vendors and remote helpdesk teams. The role reports to the National Director of Information Technology and involves working with project teams on implementations, documentation, and post-rollout support.

Qualifications

• College or university degree or 5 years of hands-on experience in a related technology field
• Experience with ticketing systems
• Experience managing Microsoft 365 Admin centers (Security, Compliance, Intune, Exchange, SharePoint, Teams, etc.)
• Strategic thinking and problem-solving skills
• Strong organizational and time management skills
• Ability to work under pressure and meet deadlines
• Ability to work independently and as part of a team
• Quick learner of new technologies
• Excellent communication skills (written and verbal)
• High attention to detail and accuracy
• Research and analysis skills related to technology

Key Responsibilities

• Managing Microsoft 365 services (SharePoint, Outlook/OWA, Teams, OneDrive)
• Handling PowerShell scripting and process automation
• Managing Microsoft Azure Security Center (MFA, Conditional Access, Compliance, Identity)
• Using Microsoft Defender
• Administering Microsoft Intune (mobile device management)
• Installing, configuring, patching, troubleshooting, moving, and decommissioning PCs
• Implementing cybersecurity best practices and training
• Maintaining IT asset inventory
• Managing Meraki firewalls, routers, switches, WIFI, cameras, etc.
• Promoting operational effectiveness through end-user training
• Troubleshooting user-reported IT issues
• Maintaining technical documentation
• Following change control procedures
• Participating in on-call rotations for system outages
• Traveling extensively within the GTA and across Canada as needed

General

• Complying with health and safety legislation and policies
• Following all corporate policies and completing mandatory training
• Performing other duties as assigned

Note: All employment offers are subject to a criminal background check. Verve Senior Living is committed to diversity and inclusion and will provide accommodations during the recruitment process upon request.