Web Designer

SML Inox; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in home services seeks a Web Designer to enhance user experience through innovative design and data-driven insights. The role involves creating wireframes, optimizing site performance, and collaborating with diverse teams. Join a dynamic environment focused on growth and inclusivity.

Benefits

Competitive base pay

Great benefits plan

Career paths for advancement

Training and development programs

Qualifications

• 2-3 years of relevant experience in UX Design or related roles.
• Agency experience is a plus.

Responsibilities

• Build wireframes and digital prototypes based on stakeholder feedback.
• Manage website content and ensure accuracy across multiple markets.

Skills

UX Design

User Experience Design

Communication

Education

Post-secondary education in Graphic Design

Human-Computer Interaction

User Research

Tools

Adobe Photoshop

Figma

Balsamiq

Job description

2 Lansing Square, North York, ON M2J 4P8, Canada Req #5232 February 12, 2025

Find Your Limitless with Reliance

By joining Reliance as a Web Designer, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us!

What do we offer?

• The tools you need to succeed - including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success - the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Build wireframes and digital prototypes and iterate on designs using feedback from stakeholders.
• Prepare UX documentation (i.e., site architecture, wireframes, heatmapping audits, use cases, task flows, etc.) to be used by digital and broader marketing team.
• Assist in the continuous analysis of site performance dashboards and user interactions and make recommendations for optimization.
• Improve site engagement and visit-to-conversion metrics through optimized customer journeys based on data insights and qualitative research.
• Contribute to the development and execution of a CRO roadmap and A / B testing calendar.
• Regularly leverage data from Google Analytics, VWO, Microsoft Clarity, Qualtrics, and other website performance measurement tools to measure project performance and provide recommendations for improvements.
• Advocate for customer experience, website user-experience best practices, and website accessibility standards while working with key stakeholders and vendors across digital platforms in both B2C & B2B.
• Manage website content management tasks including updating text content, offer details, website promotions, and layout templates within WordPress CMS.
• Meticulously QA for content discrepancies across multiple markets to ensure pricing and offer details are accurate.

What do you bring?

• 2-3 years of relevant experience in the role of UX Designer, Information Architect, CRO Specialist or equivalent.
• Post-secondary education in Graphic Design, Human-Computer Interaction, User Experience Design, User Research, or equivalent experience.
• Agency experience is a plus.
• Working knowledge of fundamental UX design principles.
• Skilled usage in UX and Design tools such as Adobe Photoshop, Illustrator, Figma, Balsamiq.
• Experience with user testing and usability analysis and deriving insights from Google Analytics and / or other digital analytics tools.
• Highly organized with demonstrated ability to plan and execute multiple priorities with tight deadlines.
• Self-starter who is highly engaged and can work individually or within a team environment and be receptive to direction.
• Successful candidates will have a growth / performance-marketing mindset.
• Good interpersonal & communication skills (both written and verbal).
• Willingness to roll up your sleeves and do whatever is necessary to get the job done.
• Passion for web and digital marketing and always striving to deliver best in class digital experience.
• Knowledge of basic HTML / CSS & JS is not required but is a plus.

Why Reliance?

As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information, please visit www.reliancehomecomfort.com

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