Program Manager, Lead to Cash PMO

Salesforce, Inc..; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Salesforce, a leader in CRM, is seeking a Program Manager for their Lead to Cash PMO. This role involves managing cross-functional projects, driving process improvements, and collaborating with various stakeholders to enhance business operations. Ideal candidates will have project management experience and a strong understanding of Lead to Cash processes.

Qualifications

• 3+ years of complex project management experience.
• Deep expertise in Lead to Cash business processes.
• Ability to work collaboratively across technical and non-technical teams.

Responsibilities

• Develop detailed program plans and drive accountability for delivery.
• Facilitate Project Core Team meetings and manage risks.
• Act as the primary point of contact for program stakeholders.

Skills

Project Management

Stakeholder Management

Process Improvement

Data Analysis

Communication

Education

PMP Certification

Tools

Project Management Tools

Salesforce

Job description

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. With Agentforce, our flagship innovation, we enable customers to harness the power of real-time data analytics and AI to redefine Customer their 360, and enabling scalable, high impact customer interactions.

Our Global Business Growth and Automation organization, under the Office of the COO, is seeking an experienced program leader to join our internal Lead to Cash (L2C) Program Management Office to help execute on program deliverables for our most transformative company initiatives.

The Program Manager, Lead to Cash PMO will join a high-impact team accountable and responsible for managing a cross-functional portfolio, individually having strategic and operational program management responsibilities for Salesforce’s L2C strategic initiatives. The L2C PMO is responsible for initiatives driving continuous improvement and transformation to our lead management, opportunity & quote management, pricing & product operations, sales operations, global incentive compensation, partner operations, and corresponding systems enablement functions, required to support the sales organization.

The role encompasses a variety of responsibilities and skills including program/project management of scope, schedule and budgets, dependency & risk management, strategic planning and thought leadership, stakeholder management across multiple levels of executive leadership and teams, and a continuous improvement mindset. This role will partner closely with technical program managers, business subject matter experts, product development and change management/enablement teams to deliver process, policy, data and AI technology transformation. This role will be responsible for oversight and ownership of business readiness and activation within the overall program and operate as part of a larger core team dedicated to the successful delivery of our enterprise operating plan initiatives and lead to cash transformation roadmaps.

This is an office-flexible role. In office expectations are 3+days/week to support customers and/or collaborate with their teams.

Responsibilities:

1. Develop detailed program plans, including scope, schedule, and budget, and drive accountability for timely delivery across cross-functional teams and within-budget completion.
2. Facilitate Project Core Team meetings, used to mitigate risks, make decisions, and accelerate project execution.
3. Effectively manage, motivate and champion a team of cross-functional project members, ensuring alignment and collaboration to achieve program goals.
4. Act as the primary point of contact for program stakeholders, providing regular updates, managing expectations, and facilitating communication across teams and varied levels of leadership (VP+) across the organization.
5. Identify and remove potential risks and issues that could impact program success and develop mitigation strategies to address them proactively.
6. Manage and cultivate trusted partnerships with internal stakeholders, partners and PMOs to help develop project strategies and action plans that enable customer success.
7. Leverage data insights to propose project execution strategies and measure results.
8. Ability to identify issue root cause(s), develop project business case, procure stakeholder alignment and recommend prioritization of solutions for your assigned projects.
9. Identify opportunities for process and policy improvements and implement best practices to enhance program efficiency and effectiveness.
10. Bring ideas, innovation, and beginner’s mind to help in forming a vision for Lead to Cash excellence.

Requirements:

• 3+ years experience of complex project management (technical implementations, process innovation, standardization & simplification), preferably in a business operations capacity.
• Deep subject matter expertise of Lead to Cash business processes based on relevant front line experience and/or experience transforming and implementing Lead to Cash processes and technologies.
• Demonstrated ability to improve efficiency of business processes with both technology and process improvement methodologies.
• Solution oriented with the ability to work collaboratively with technical and non-technical business functions to overcome obstacles and guide others towards a unified path forward.
• Ability to define goals and metrics, develop actionable plans, and manage work to achieve desired outcomes while operating at a sense of urgency and fostering the same in others.
• Ability to assess situations and make decisions in a systematic and decisive manner. Effectively uses data as a tool for decisions and is able to illustrate solutions or impact that is easily understood by stakeholders.
• Ability to articulate ideas clearly and succinctly in a variety of settings and styles. Build trusting relationships, credibility, and use strong communication and influence skills to partner effectively with stakeholders to improve decision-making and business outcomes.
• Deep understanding of how to work directly with a large number of cross-functional stakeholders and drive teams with differing perspectives & methodologies in a unifying direction to improve decision-making and business outcomes.
• Ability to learn quickly and work effectively in in the face of ambiguity, shifting priorities, and a rapidly changing environment. Maintains a positive outlook and motivates/champions self and team members in the midst of stresses and tensions of a high profile area.
• Ability to point to specific examples of having managed large, cross-functional transformation projects, program development and the business results achieved.
• Accountability – assumes ownership for achieving personal and team goals.
• Experience with Salesforce a plus.
• Experience with Project Management tools a plus.
• PMP preferred.