Technical Support / Customer Service Representative (Remote)

Concentrix; Medicine Hat; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote customer support role. The position offers a competitive salary, paid training, and opportunities for career advancement. Ideal candidates will have strong problem-solving skills and a high school diploma, with a focus on delivering exceptional customer experiences.

Benefits

Comprehensive benefits package

Paid training

Performance-based incentives

Employee referral bonus opportunities

Flexible remote work environment

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills and ability to ask probing questions.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track and document information in databases.

Skills

Problem-solving

Multi-tasking

Computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance incentives
- Paid training and performance-based incentives offered
- Lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and paid time off
- Opportunities for career advancement and personal development with mentorship programs
- Flexible remote work environment with a supportive and inclusive culture

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain a broad knowledge of client products and services, including smartphones and computers
- Deliver exceptional customer experiences while proactively offering additional products and services

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills with the ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills
- A quiet, distraction-free environment to work from at home with high-speed internet

How to Stand Out (Preferred Qualifications):
- Technical support experience is preferred
- Familiarity with iOS and/or MacOS, or comparable technology
- Eagerness to learn new technologies
- Open availability for varied work hours

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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