Group Product Manager - Artificial Intelligence (AI)

Global Relay; Vancouver; Hybrid; CAD 145,000 - 170,000; Full time

Job summary

Join a forward-thinking company that champions innovation and diversity! As a Group Product Manager, you'll lead the charge in enhancing our Archive product portfolio, driving product strategy, and leveraging cutting-edge AI technologies. This role offers a unique opportunity to collaborate with talented professionals and make a significant impact on enterprise clients across various industries. With a strong focus on personal growth and a supportive work environment, you'll thrive in a culture that values creativity and hard work. If you're ready to take your career to the next level, this is the place for you!

Benefits

Comprehensive health benefits

Subsidized meal program

Paid sick days

Maternity/parental enhancement program

Corporate bonuses

RRSP contribution matching

Annual vacation days

Wellness allowance

Qualifications

• 3+ years of experience in AI technologies, including Machine Learning and NLP.
• 8+ years in product management with a focus on customer-facing features.

Responsibilities

• Define product vision and roadmap aligned with organizational strategy.
• Collaborate with cross-functional teams to develop best-in-class product features.

Skills

Machine Learning

Natural Language Processing (NLP)

Generative AI

Product Management

Cross-functional Team Collaboration

Customer Communication

Agile Development

Problem-solving

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

API Integrations

Microservices Architecture

Job description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your role:

Global Relay requires a product management leader to drive significant new capabilities for our Archive product portfolio. The Group Product Manager (GPM) assumes product ownership of several critical experiences within the Global Relay Archive product line and is responsible for managing and evangelizing their product strategy, driving product innovation and excellence within their teams, working with clients and across the business to discover, define and develop differentiating customer led products and capabilities. This role will focus on our core backend platform and its services to manage enterprise data into the Archive, enable capabilities for compliance and eDiscovery, and unlock the power of AI and machine learning models. Your success will provide direct impact and value to our enterprise clients from many industries including finance, insurance, healthcare, & energy.

GPM's are also responsible for leading a number of Technical Product Managers (TPM's), defining the strategic roadmap and representing this to the business. GPM's set the direction for the team and ensure that a culture of personal growth, safety and respect persists.

Your responsibilities:

• Take responsibility for understanding how your product group fits within the wider product line to ensure business value and customer needs are delivered
• Define the product vision, outcomes and roadmap for their product group in line with the organizational strategy and big-bets
• Work with your partners within design, engineering, sales, marketing and customer success to discover, define and develop best in class product features and experiences
• Understand and apply new trends and competitive best practices into their product roadmap and requirements to drive market differentiation
• Communicate the business and customer value of your product roadmap, building consensus across multiple departments
• Responsible for the full-cycle management of their product group; including assessing the market, creating product strategy, vision and roadmap, planning releases and ensuring successful launch
• Develop appropriate tracking and reporting to analyze product performance post launch to evaluate future development opportunities
• Facilitate collaboration and alignment between cross-functional teams including other product teams, sales, marketing, customer success, design and engineering
• Collaborate effectively with Architects, and Engineering to break work down into small increments that can be released to market
• Coordinate as required cross-product dependencies
• Manage the product lifecycle, including successful launches and end-of-life activities
• Where needed, be able to document / define models, workflow diagrams, epics, user stories, acceptance criteria, and other suitable artefacts
• Support marketing, sales, and support through leading the development of go-to-marketing strategies and the maintenance of various technical marketing collateral
• Proactively lead your product team, promoting an inclusive and supportive culture, mentoring and supporting your team in their development

About you:

• 3+ years of hands-on experience with AI technologies. Your expertise covers areas like Machine Learning, NLP, and Generative AI
• 3+ years of demonstrable senior product management experience leading teams ideally for a SaaS, enterprise software or compliance technology company
• 8+ years of product management experience, with direct responsibility for delivering customer facing features from scratch, underpinned by micro services, internal and external API integrations
• Able to effectively interface with customers and communicate effectively with stakeholders at all levels of an organization
• Experienced working with cross-functional teams that include engineering, sales, and marketing staff
• Strong product discovery capabilities, demonstrating experience in soliciting customer needs, business analysis, workflow design, domain modelling, use case modelling, and documentation
• Strong collaboration and problem-solving skills along with excellent verbal and written communication skills
• Experience working in a Lean/Agile development environment. Strong technical background is desired
• Passionate about developing people, mentoring and coaching to support personal growth, encouraging diversity of thought

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base Salary Range: $145,000 — $170,000 CAD

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.