Outside Parts & Service Representative

Brandt Group of Companies; Ottawa; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a motivated Outside Parts & Service Representative to enhance customer relationships and drive sales of heavy equipment parts and services. This role offers the opportunity to engage with clients directly, implementing strategic territory plans to maximize sales potential. The ideal candidate will be proactive in prospecting new accounts, providing after-sales support, and collaborating with management to achieve budget goals. Join a dynamic team where your contributions will directly impact customer satisfaction and company growth in a rewarding sales environment.

Qualifications

• Strong sales skills with a focus on customer satisfaction and relationship building.
• Experience in outside sales and knowledge of heavy equipment is beneficial.

Responsibilities

• Develop and maintain relationships with customers to boost sales and satisfaction.
• Prospect new accounts and implement territory plans for sales maximization.

Skills

Sales Skills

Customer Relationship Management

Communication Skills

Prospecting

Problem Solving

Education

High School Diploma

Relevant Sales Training

Tools

Database Management Software

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Stoney Creek Construction & Forestry location.

This is an outside sales position responsible for promoting and selling Heavy Equipment parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

1. Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction.
2. Assist the Parts & Service departments to increase profitability and performance.
3. Regularly prospect and cold call new accounts to discuss new promotions and programs.
4. Implement yearly territory plan including a customer target list to maximize sales potential.
5. Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month.
6. Keep customers current on new products and services.
7. Develop prospective customers with a goal of 2 per month.
8. Follow-up with customers on unit and machine performance.
9. Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required.
10. Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies.
11. Gather competitive product and pricing information and supply to management.
12. Participate in all required training and development opportunities.
13. Follow up on customer concerns and communicate effectively to the appropriate Management Team.
14. Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle.
15. Other duties as assigned.