Call Centre Advisor

ACTIVATE GROUP LIMITED; Halifax; On-site; GBP 24,000 - 29,000; Full time

Job summary

Join a leading company as a Call Centre Advisor in Halifax, where you'll provide exceptional customer service in a fast-paced environment. This role involves managing inbound calls, assisting with administrative tasks, and ensuring service levels are met. Enjoy a supportive workplace with great career development opportunities and various employee benefits.

Benefits

33 days holiday (including bank holidays)

Personal health cash plan

Enhanced maternity/paternity/adoption/shared parental pay

Life assurance: three times basic salary

Free breakfasts and fruit

Birthday surprise for everybody!

Qualifications

• Experience in a target-driven environment desirable.
• Experience within the insurance and claims industry desirable.

Responsibilities

• Handle a high volume of inbound calls with exceptional customer service.
• Record first notification of loss following a motor traffic accident.
• Manage queries from customers and third parties.

Skills

Customer Service

Communication

Time Management

Attention to Detail

Job description

Department : Sopp+Sopp, First Response Team

Location : Halifax, Dean Clough Mills

Hours Available : Monday - Friday, including one in 3 Sundays, or, 4 days on 4 days off

Salary : Starting from £24,570.00

We’re looking for a Call Centre Advisor to be part of our success story.

• Listed in the 2022 Sunday Times 100 : Britain’s fastest-growing private companies.
• Great career development opportunities – grow with us.

About the role

We are looking for people to join our 24 / 7 365 days a year Contact Centre. This role will primarily involve handling a high volume of inbound calls with an exceptional level of customer service and assisting with administrative tasks and emails to support our operations.

Key responsibilities

• Record accurately the first notification of loss following a motor traffic accident
• Deal with telephony enquiry from Customers, Repairers, Clients and Third Parties with the agreed service levels
• Manage queries presented during that inbound enquiry to conclusion, only escalating where necessary
• Assist with administrative tasks and emails
• Use MRN’s bespoke software and databases to record, update, and maintain information relating to each claim
• Manage own workload, prioritising each day and ensuring any tasks are complete
• Provide accurate updates to team managers and customers as required
• Ensure that all SLA’s are met and exceeded

Skills and experience

• Excellent customer service and communication skills
• Ability to handle a high volume of calls daily
• Excellent written and verbal communication skills
• Able to manage own time and workload
• High attention to detail and accuracy
• Experience of working in a target-driven environment desirable
• Experience within the insurance and claims industry desirable
• 33 days holiday (including bank holidays)
• Personal health cash plan – claim back the cost of things like dentist and optical check-ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance : three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites, or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we’ll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers involved in road incidents at our contact centres in Halifax and Peterborough.

We oversee every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers, and suppliers :

Purpose : Make someone's bad day better

Values :

• Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better – Be bold. Challenge the norm – make small improvements often.
• Win together – Be a team-player. Win together, learn together, respect each other.

What we're all about

Nobody wants or expects to be involved in a road incident, and we know how upsetting and stressful it can be. This is why our purpose is to make someone's bad day better .

We achieve this through our values : make it happen, win together, and strive for better.

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