technical support supervisor

Caliph Digital; Edmonton; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join an innovative firm as a Technical Support Analyst, where you'll leverage your technical expertise to assist users with computer issues. This role involves troubleshooting, providing training, and managing incidents in a dynamic environment. You'll play a crucial part in enhancing user experience by consulting technical manuals and collaborating on application redesigns. If you're passionate about technology and enjoy helping others, this position offers a fantastic opportunity to grow your skills while contributing to a supportive team. Embrace the challenge and make a difference in the tech landscape!

Benefits

Free parking available

Parking available

Qualifications

• 1-2 years of experience in technical support or related fields.
• Strong knowledge of computer systems and troubleshooting.

Responsibilities

• Respond to user issues and provide technical support.
• Supervise technical support workers and manage incidents.

Skills

Customer Service

Problem Solving

Technical Support

Education

College or CEGEP diploma (1-2 years)

Tools

Linux

HTML editing software

Salesforce

JavaScript

MS Office

PHP

Job description

Overview

Languages

English

Education

1. College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

Work setting

1. Private company, corporation or industry

Responsibilities

1. Respond to users experiencing difficulties with computer
2. Consult user guides, technical manuals and other documents to research and implement solutions
3. Provide advice and training to users in response to identified difficulties
4. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
5. Participate in the redesign of applications and other software
6. Supervise other technical support workers in this group
7. Provide business systems, network and Internet support to users in response to identified difficulties
8. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
9. Perform Web-server backup and recovery operations
10. Provide customer service
11. Manage incidents

Supervision

1. No supervision responsibility

Experience and specialization

Computer and technology knowledge

1. Linux
2. HTML editing software
3. Salesforce
4. JavaScript
5. MS Office
6. PHP

Benefits

Other benefits

1. Free parking available
2. Parking available