Customer Service Associate

Trane Chicago / Central Illinois; Dartmouth; On-site; CAD 55,000 - 64,000; Full time

Job summary

Join a leading company in climate solutions as a Customer Service Associate. In this role, you'll assist customers with their needs, resolve issues, and ensure satisfaction. You'll benefit from comprehensive training and a strong support system, all while contributing to a sustainable future. Enjoy competitive pay and benefits from day one, including health care and pension plans. If you thrive in a fast-paced environment and have a passion for customer service, we invite you to apply!

Benefits

Extended Health Care (EHC)

Company-funded Health Care Spending Account (HCSA)

Holistic wellness programs

Defined Contribution Pension Plan

Educational and training opportunities

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Proven experience in building customer relationships.

Responsibilities

• Provide support to customers and resolve problems.
• Process customer orders and respond to inquiries.
• Keep current on knowledge of Trane products.

Skills

Problem Solving

Customer Service

Education

H.S. Diploma or General Education Degree (GED)

Job description

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At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Description - External

At Trane Technologies and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's In It For You

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores! Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem-solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction. Embrace this opportunity to make a positive impact and be the go-to person for our valued customers!

Thrive at work and at home :

• Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs - WE DARE TO CARE!
• Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions = up to a 5% Company contribution.
• Educational and training opportunities through company programs along with tuition assistance
• Learn more about our benefits here!

What You Will Do

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partner with customers to grow sales by identifying related products or add-on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Execute quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and follow through on fulfillment.
• Assist with warehouse / inventory management work as needed.

What You Will Bring

• H.S. Diploma or General Education Degree (GED)
• Inside sales, retail, or related experience
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations

Where Is The Work

This position has been designated as On-Site .

Compensation :

Base Pay Range : $55,000 / yr and up based on experience and includes a 15% monthly incentive.

Total compensation for this role will include a commission / incentive plan. Disclaimer : This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity :

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industrial Machinery Manufacturing

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